IT Service Desk Analyst

Overview

Location: Gateshead, Hybrid working

Salary: Competitive

This is a great opportunity to join our IT team in Gateshead. As an IT Service Desk Analyst, you’ll support the wider team by managing and administering user services, helping to ensure smooth and efficient IT operations across the business.

If you’re organised, proactive, and enjoy solving problems, this could be the perfect next step in your career.

Responsibilities

• Administer and manage internal line-of-business software systems.
• Maintain, update, and create documentation to support IT processes.
• Support IT assets and equipment including iPads, laptops, and mobile phones, liaising with external mobile communications providers.
• Troubleshoot network issues and liaise with network providers to resolve them.
• Take incoming calls and provide remote support for IT issues.
• Assist with IT projects as needed.

Qualifications

• A strong administrative background and the ability to carry out general administrative tasks efficiently.
• Effective communication skills, both verbal and written, with a professional and approachable manner.
• The ability to manage competing demands and work across a diverse organisation.
• A collaborative mindset and strong attention to detail.
• A logical and structured approach to problem-solving.

What we offer you

• The opportunity to be part of one of the fastest-growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.
• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note: Security clearance (DBS) is required for this role.

Keywords: IT Service Desk Analyst, 1st Line IT Support, IT Support