Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our IT team as an analyst, supporting user services and troubleshooting issues.
- Company: We prioritise people and value diversity, fostering a culture of respect and innovation.
- Benefits: Enjoy 33 days holiday, employee ownership, wellness support, and exclusive discounts.
- Why this job: Be part of a supportive team, gain valuable experience, and contribute to meaningful projects.
- Qualifications: Good admin skills, effective communication, problem-solving abilities, and a team player mindset.
- Other info: Security clearance is required; we welcome applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
This is a great opportunity to join our IT team in the Gateshead office. As an IT Service Desk Analyst, you will be assisting and supporting the wider team across the administration of user services.
As IT Service Desk Analyst you will:
- Administrator and control of all internal line of business software systems
- Maintain, update and create administration documentation
- Administrator and support with IT assets and equipment including iPads, laptops and mobile phones, liaising with the external 3rd party Mobile Communications provider
- Troubleshoot network issues and liaising with our network providers
- Take incoming calls and remotely support IT issues
- Support on IT projects when required.
As IT Service Desk Analyst you’ll have:
- Good administration background and able to perform general administrative activities.
- Effective communicator with telephone and communication skills
- Ability to manage conflicting demands and work at all levels across a diverse organisation
- Strong team player with a high level of attention to detail
- A problem solver with a logical and structured approach to work
What we offer you:
- Employee Ownership – You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion:
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments:
Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help…
Please note: Security clearance (DBS) is required for this role.
IT Service Desk Analyst employer: Churchill Services
Contact Detail:
Churchill Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT service desk tools and software. Being knowledgeable about ticketing systems, remote support tools, and asset management software will give you an edge during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for network issues. Prepare to discuss specific examples of how you've resolved technical problems in the past, as this will demonstrate your problem-solving abilities.
✨Tip Number 3
Practice your communication skills, particularly over the phone. Since you'll be taking incoming calls, being able to convey information clearly and effectively is crucial, so consider role-playing scenarios with a friend.
✨Tip Number 4
Research our company culture and values. Understanding our commitment to inclusion and employee ownership can help you align your answers with what we value, making you a more attractive candidate.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and administration. Emphasise your problem-solving skills and any previous roles where you managed IT assets or provided user support.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your communication skills and attention to detail have helped you succeed in past positions.
Highlight Relevant Skills: Clearly outline your technical skills related to troubleshooting network issues and managing IT equipment. Use keywords from the job description to ensure your application stands out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Churchill Services
✨Showcase Your Communication Skills
As an IT Service Desk Analyst, effective communication is key. Be prepared to demonstrate your telephone and communication skills during the interview. Practice explaining technical concepts in simple terms, as you may need to support users who are not tech-savvy.
✨Highlight Your Problem-Solving Abilities
This role requires a logical and structured approach to troubleshooting. Prepare examples of past experiences where you've successfully resolved IT issues or managed conflicting demands. This will show your potential employer that you can handle the challenges of the job.
✨Emphasise Teamwork and Attention to Detail
Being a strong team player is essential for this position. Share instances where you've collaborated with others to achieve a common goal. Additionally, highlight your attention to detail, especially when discussing administrative tasks or documentation.
✨Research the Company Culture
Understanding the company's commitment to inclusion and employee wellbeing can give you an edge. Familiarise yourself with their values and be ready to discuss how you align with their mission of putting people first and creating a diverse workplace.
