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- Tasks: Support IT operations by managing user services and troubleshooting issues.
- Company: Join a fast-growing specialist FM provider in the UK.
- Benefits: Enjoy 33 days holiday, employee ownership, and exclusive perks.
- Other info: Ongoing training and support for your personal and professional development.
- Why this job: Be part of a dynamic team and grow your career in IT.
- Qualifications: Strong admin skills, effective communication, and problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
Location: Gateshead, Hybrid working
Salary: Competitive
This is a great opportunity to join our IT team in Gateshead. As an IT Service Desk Analyst, you'll support the wider team by managing and administering user services, helping to ensure smooth and efficient IT operations across the business. If you're organised, proactive, and enjoy solving problems, this could be the perfect next step in your career.
Responsibilities
- Administer and manage internal line-of-business software systems.
- Maintain, update, and create documentation to support IT processes.
- Support IT assets and equipment including iPads, laptops, and mobile phones, liaising with external mobile communications providers.
- Troubleshoot network issues and liaise with network providers to resolve them.
- Take incoming calls and provide remote support for IT issues.
- Assist with IT projects as needed.
Qualifications
- A strong administrative background and the ability to carry out general administrative tasks efficiently.
- Effective communication skills, both verbal and written, with a professional and approachable manner.
- The ability to manage competing demands and work across a diverse organisation.
- A collaborative mindset and strong attention to detail.
- A logical and structured approach to problem-solving.
What we offer you
- The opportunity to be part of one of the fastest-growing specialist FM providers in the UK.
- Employee Ownership - You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- Life assurance cover
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year - Give back to a cause that matters to you
- Exclusive perks and discounts - More than 250 deals available
- Ongoing training and development - From apprenticeships to leadership programs
Wellbeing, Diversity
IT Service Desk Analyst employer: Churchill Services
Contact Detail:
Churchill Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching common IT Service Desk scenarios. We recommend practising your problem-solving skills and being ready to demonstrate how you’d handle real-life issues.
✨Tip Number 3
Show off your soft skills! Communication is key in this role, so be sure to highlight your ability to explain technical issues in simple terms during interviews. We want to see that you can connect with users!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your administrative skills and any relevant experience with IT support. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your problem-solving skills can benefit us. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Churchill Services
✨Know Your Tech
Brush up on the specific software and tools mentioned in the job description. Familiarise yourself with common IT service desk software and be ready to discuss how you've used similar systems in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues before. Think of specific scenarios where you identified a problem, implemented a solution, and what the outcome was. This will demonstrate your logical approach to troubleshooting.
✨Communicate Clearly
Since effective communication is key for this role, practice explaining technical concepts in simple terms. During the interview, ensure you articulate your thoughts clearly and maintain a professional yet approachable manner.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage competing demands and stay organised. You might want to share your methods for prioritising tasks or managing your time effectively, as these skills are crucial for an IT Service Desk Analyst.