At a Glance
- Tasks: Provide top-notch customer service and support via phone and email.
- Company: Join a dynamic team in a growing organisation focused on exceptional service.
- Benefits: Enjoy 28 days holiday, employee ownership, and ongoing training opportunities.
- Other info: Be part of an inclusive workplace that values diversity and personal growth.
- Why this job: Make a real difference by helping customers and solving problems every day.
- Qualifications: Strong communication skills and a positive, solutions-focused attitude required.
Based in Hemel Hempstead, Hertfordshire Full time: 37.5 Hours per week
Salary: £24,784- £30,420 (depending on experience) Our JV Price division are seeking a Helpdesk Advisor to join the team.
We pride ourselves on delivering exceptional customer service - approachable, solution‑focused, and committed to getting things right the first time.
Every interaction matters, and we work hard to ensure our customers receive fast, accurate and supportive service, every single day.
As a Helpdesk Administrator, you’ll need strong organisation and communication skills, the ability to prioritise a busy workload, and the confidence to work to tight deadlines while maintaining a high standard of service.
As a Helpdesk Administrator, you’ll
- Deliver an excellent customer service experience, providing clear information, quotes, and support across phone and email.
- Log and update all customer enquiries in internal systems, ensuring accurate notes from first contact through to resolution.
- Raise invoices for completed works and support internal processes including billing, purchasing, invoicing, and electronic filing.
- Assist the Operations team daily, ensuring smooth workflow and timely updates.
- Manage complaints professionally - identifying escalations, resolving disputes, and prioritising urgent issues.
- Achieve client and internal KPIs while maintaining high levels of quality and compliance. As a Helpdesk Administrator, you’ll have:
- Strong customer service skills, including confident call handling with excellent written communication
- A positive, solutions‑focused attitude, able to multi‑task and problem‑solve effectively
- Confident using Microsoft Office (Word, Excel, Outlook) and comfortable working across multiple systems
- Strong organisation and time‑management skills, with the ability to work to tight deadlines and maintain high attention to detail
- Flexible and adaptable, able to respond quickly to changing priorities in a fast‑paced, growing organisation What’s in it for you?
We believe in rewarding talent and creating a workplace where everyone feels valued.
Here’s what you’ll get
* Employee Ownership – You are part of our success!
- 28 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- Life assurance cover
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs.
As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences.
We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Please note: Security and vetting clearance (DBS) is required for this role
Helpdesk Administrator in Hemel Hempstead employer: Churchill Services
As a Helpdesk Administrator at our Hemel Hempstead location, you'll join a dynamic team that values exceptional customer service and employee well-being. We offer a supportive work culture with opportunities for ongoing training and development, alongside generous benefits such as employee ownership, 28 days of holiday, and mental health support. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator in Hemel Hempstead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Churchill Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Churchill Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Administrator in Hemel Hempstead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Churchill Services:Your cover letter is your chance to shine! Tell us why you want to work at Churchill Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Churchill Services!
How to prepare for a job interview at Churchill Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
