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- Tasks: Support contract mobilisation and provide top-notch admin support to the Operational team.
- Company: Growing company in Orpington, offering a supportive and inclusive workplace.
- Benefits: Competitive salary, 33 days holiday, enhanced sick pay, and exclusive perks.
- Other info: Employee ownership and ongoing training opportunities for career growth.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and experience in administration required.
The predicted salary is between 26000 - 28000 £ per year.
Based in Orpington, Kent, £26,000 - £28,000 per annum dependent on experience. Our Chequers division is continuing to grow, having recently been awarded several new contracts. As a result, we are now looking for an experienced Helpdesk Administrator to support the mobilisation of these contracts and provide vital administrative support to the Operational team. You will deliver the highest levels of customer service to both internal and external stakeholders, ensuring the smooth and efficient running of our contracts. This role will require you to confidently liaise with multiple departments across the business, playing a key part in successful contract delivery.
As Helpdesk Administrator, you will be:
- Co-ordinating and responding to all internal and external client requests under our SLA.
- Updating our CRM and internal systems with all client requests, ensuring notes are updated from request to follow-up calls through to resolution.
- Handling client complaints promptly and efficiently, ensuring the client is always kept informed and satisfied with the resolution.
- Co-ordinating the booking of all planned and reactive works including setting up new sites with sub-contractors, handling queries, quotes and raising invoices.
- Creating the required client reports as well as internal performance reports.
As Helpdesk Administrator, you'll have:
- Great communication with demonstrable administration experience.
- Efficient time management with the ability to work under pressure and meet deadlines.
- Excellent presentation skills for all correspondence – client emails, letters, management reports.
- Computer literacy with the ability to effectively use CRM software programmes and Microsoft Office packages including Excel and Word.
- An investigative and can-do approach and attitude to all tasks.
What we offer you:
- Employee Ownership – You are part of our success!
- 33 days holiday (including bank holidays).
- Enhanced sick pay, maternity and paternity leave support.
- 24/7 GP access, plus mental health, wellness, financial, and legal support.
- Two paid volunteering days per year – Give back to a cause that matters to you.
- Exclusive perks and discounts – More than 250 deals available.
- Ongoing training and development – From apprenticeships to leadership programs.
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way.
- Recognition and rewards – Celebrating our shining stars all year round.
Our Commitment to Inclusion:
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments:
Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help… Please note: Security clearance (DBS) is required for this role.
Helpdesk Administrator employer: Churchill Services
Contact Detail:
Churchill Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Helpdesk Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Helpdesk Administrators and practice your responses. We want you to shine when it comes to showcasing your communication skills and problem-solving abilities.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you a better chance of getting noticed by the hiring team.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Administrator role. Highlight your relevant experience, especially in administration and customer service, as this will show us you’re a great fit for the position.
Show Off Your Communication Skills: Since communication is key in this role, use your application to demonstrate your excellent presentation skills. Whether it’s through your cover letter or CV, make sure your writing is clear, concise, and professional.
Be Specific About Your Experience: When detailing your past roles, be specific about your achievements and responsibilities. Use examples that showcase your ability to handle client requests, manage time effectively, and work under pressure – all vital for our Helpdesk Administrator.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the recruitment process.
How to prepare for a job interview at Churchill Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Helpdesk Administrator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like coordinating client requests and handling complaints. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires great communication, prepare examples of how you've effectively communicated with clients or colleagues in the past. Think about times when you resolved issues or provided excellent customer service. Practising these scenarios will help you articulate your experience during the interview.
✨Demonstrate Your Time Management
Be ready to discuss how you manage your time and prioritise tasks, especially under pressure. You might want to share specific examples where you successfully met deadlines or handled multiple requests simultaneously. This will highlight your ability to thrive in a busy environment, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team you'll be working with, the tools they use, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.