Helpdesk Administrator

Based in Orpington, Kent

£26,000 – £28,000 per annum dependent on experience

Our Chequers division is continuing to grow, having recently been awarded several new contracts. As a result, we are now looking for an experienced Helpdesk Administrator to support the mobilisation of these contracts and provide vital administrative support to the Operational team.

You will deliver the highest levels of customer service to both internal and external stakeholders, ensuring the smooth and efficient running of our contracts. This role will require you to confidently liaise with multiple departments across the business, playing a key part in successful contract delivery.

As Helpdesk Administrator, you will be:

• Co-ordinating and responding to all internal and external client requests under our SLA.
• Updating our CRM and internal systems with all client requests, ensuring notes are updated from request to follow‑up calls through to resolution.
• Handling client complaints promptly and efficiently, ensuring the client is always kept informed and satisfied with the resolution.
• Co-ordinating the booking of all planned and reactive works including setting up new sites with sub-contractors, handling queries, quotes and raising invoices.
• Creating the required client reports as well as internal performance reports.

As Helpdesk Administrator, you’ll have:

• Great communication with demonstratable administration experience
• Efficient time management with the ability to work under pressure and meet deadlines.
• Excellent presentation skills for all correspondence – client emails, letters, management reports.
• Computer literacy with the ability to effectively use CRM software programmes and Microsoft Office packages including Excel and Word
• An investigative and can do approach and attitude to all tasks.

What we offer you

• We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:
• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Enhanced sick pay, maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal‑opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help…

Please note: Security clearance (DBS) is required for this role.

Keywords: Helpdesk Admin Facilities