Location: London, Westminster (SW1) Package: Competitive salary We are seeking an experienced and commercially focused Head of Operations to lead the delivery of cleaning services across a prestigious historical location in London. Reporting to the Account Director, you will oversee a team of Operations and Service Delivery Managers, ensuring exceptional service delivery, strong client relationships, operational compliance, and profitable contract performance. This is a senior leadership role where you'll drive operational excellence, identify growth opportunities, and support the continued development of high-performing teams. As Head of Operations, you'll be: Leading and developing Operations Managers and Duty Managers to deliver outstanding service. Building strong relationships with senior client stakeholders and acting as the key operational contact. Driving KPI performance, quality standards, customer satisfaction, and contractual compliance. Reviewing operational and financial performance, identifying opportunities for improvement and growth. Leading client reviews and ensuring robust action plans are implemented where required. Supporting contract profitability through effective budget management and commercial decision-making. Conducting site visits to ensure service excellence, compliance, and consistent standards. Promoting a culture of innovation, continuous improvement, and health
Head of Operations Cleaning employer: Churchill Services
As a Senior Cleaning Operations Manager with us, you'll join one of the UK's fastest-growing specialist FM providers, where your leadership will directly impact our success across multiple sites in London and Kent. We pride ourselves on a collaborative work culture that values employee ownership, offering generous benefits such as 33 days of holiday, ongoing training opportunities, and a commitment to diversity and inclusion. Here, you can thrive in a supportive environment that encourages personal and professional growth while making a meaningful difference in the communities we serve.
