Junior IT Service Desk Analyst in Gateshead

Are you passionate about computers and interested in a career in IT? Join our hands‑on and supportive IT department! Our friendly, highly experienced IT team are looking for an Apprentice Junior IT Service Desk Analyst, who is technically minded and aspires to develop a career within the IT sector.

As an Apprentice Junior IT Service Desk Analyst you will be providing first line support for internal IT issues and queries, and troubleshooting issues with laptops, desktops and mobile devices. No experience necessary as during this apprenticeship, you will learn a vast range of knowledge, skills and behaviours covering topics including:

• An Introduction & Core IT Essentials
• Networking Components & Problem Solving
• Cloud & IT Security Principles
• Operating Systems & Wireless Networks
• Basics of Coding & Scripting (HTML & Linux)

Responsibilities

• First line support for internal IT issues and queries, taking enquiries by phone and email.
• Troubleshooting issues with laptops, desktops and mobile devices.
• Supporting remote offices with network and IT equipment on site.
• Maintaining, updating and creating administration documentation.
• Using helpdesk software to log calls with descriptions of issues, progress and solutions.
• Administration and support with IT assets and equipment including iPads, laptops and mobile phones.
• Support on IT projects when required.

Qualifications and Attributes

• Good attributes to work as part of a team.
• Logical and structured approach, with an ability to problem solve.
• Evidence of experience of working to deadlines.
• Ability to manage conflicting demands and work at all levels across a diverse organisation.
• High level of attention to detail.

Training and Qualification Information

You will undertake ICT Support Technician Level 3 qualification training. In this apprenticeship, you will be trained on how to deliver efficient operation and control of IT and/or Telecommunications infrastructure, comprising physical or virtual hardware, software, network services and data storage. These modules are designed to jump‑start your career and make you stand out in an increasingly competitive field.

Benefits

The opportunity to be part of one of the fastest‑growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. What’s in it for you? We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays).
• Company sick pay.
• Maternity and paternity leave support.
• Life assurance cover.
• 24/7 GP access, plus mental health, wellness, financial, and legal support.
• Two paid volunteering days per year – Give back to a cause that matters to you.
• Exclusive perks and discounts – More than 250 deals available.
• Ongoing training and development – From apprenticeships to leadership programs.
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way.
• Recognition and rewards – Celebrating our shining stars all year round.

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal‑opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note: Security clearance (DBS) is required for this role.