At a Glance
- Tasks: Deliver exceptional customer service and support to clients while managing requests and complaints.
- Company: Join Churchill, an employee-owned company that values your contributions.
- Benefits: Enjoy 33 days leave, enhanced pay, and access to wellness support.
- Other info: Opportunities for training, development, and community volunteering.
- Why this job: Be part of a dynamic team making a real difference for over 3,600 clients.
- Qualifications: Strong admin skills, IT proficiency, and a passion for customer service.
Hybrid position based in Gateshead, Newcastle £26,000 - £27,000 per annum depending on experience
We are looking for a proactive and customer-focused Help Point Administrator to join our dedicated Help Point team, delivering exceptional service to both internal and external clients.
Help Point is Churchill's central Customer Service department and serves as the primary point of contact for over 3,600 clients nationwide.
The team plays a vital role in ensuring service excellence by providing first-line support, resolving queries, and coordinating with operational teams across the business.
If you have previous administration experience, enjoy building positive relationships with a wide range of stakeholders, and have a passion for delivering outstanding customer service, we'd love to hear from you.
Strong IT skills, including experience using Microsoft Excel, are essential for success in this role.
As Helppoint Administrator, you will be
- Co-ordinating and responding to all internal and external client requests under our SLA.
- Updating our CRM and internal systems with all client requests, ensuring notes are updated from request to follow-up calls through to resolution.
- Handling client complaints promptly and efficiently, ensuring the client is always kept informed and satisfied with the resolution.
- Co-ordinating the booking of and client notification of all planned works including setting up new sites with sub-contractors, handling queries, quotes and raising invoices.
- Creating the required client reports as well as internal performance reports.
As Helppoint Administrator, you’ll have
- Good communicator with excellent administration skills
- Effective and efficient time management of self and duties.
- Demonstrates an “investigative” and “can do” approach and attitude to all tasks.
- Ability to work under pressure and meet deadlines.
- Excellent presentational skills for all correspondence – client emails, letters, management reports.
- Computer literate with the ability to effectively use Microsoft Office and other common management and CRM software programmes.
What’s in it for you?
We believe in rewarding talent and creating a workplace where everyone feels valued.
- We are employee-owned, making you a beneficiary of our future success
- 33 days leave including bank holidays
- Enhanced maternity, paternity, and sick pay
- 24hr online GP access as well as mental health, wellness, financial and legal support
- Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…
- More than 250 perks and hundreds of exclusive deals and discounts
- Lots of training, development and apprenticeships opportunities programmes to grow and progress your career
- Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
- All year-round recognition and annual awards programme to thank our shining stars
- Our commitment to Diversity, Equity and Inclusion
Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network.
We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.
Reasonable adjustments
Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help..
Please note: A basic DBS check is required for this role
HelpPoint Administrator in Gateshead employer: Churchill Services
As a Helpdesk Administrator at our Hemel Hempstead location, you'll join a dynamic team that values exceptional customer service and employee well-being. We offer a supportive work culture with opportunities for ongoing training and development, alongside generous benefits such as employee ownership, 28 days of holiday, and mental health support. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land HelpPoint Administrator in Gateshead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Churchill Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Churchill Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace HelpPoint Administrator in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Churchill Services:Your cover letter is your chance to shine! Tell us why you want to work at Churchill Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Churchill Services!
How to prepare for a job interview at Churchill Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
