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For Companies At a Glance
- Tasks: Manage client relationships and ensure high service delivery across retail operations.
- Company: Join a dynamic company focused on cleaning and security services for major retail clients.
- Benefits: Enjoy 33 days holiday, company car, and exclusive perks like discounts and wellness support.
- Why this job: Be part of a supportive culture that values diversity and offers growth opportunities.
- Qualifications: Previous senior management experience in FM/Retail and a valid driving licence required.
- Other info: Security clearance (DBS) is necessary for this role.
The predicted salary is between 43000 - 62000 £ per year.
£50,000 £55,000 per annum plus company car
Working in partnership with the National Operations Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our main dual service retail clients working across cleaning and security.
The role of Client Relationship Manager will involve field accompaniment to drive the performance of operations and contract support staff. Able to demonstrate a hands-on approach and close analysis of the business and production of operating strategies for each shopping centre and retail parks within the portfolio.
As Client Relationship Manager, you will be responsible for:
- Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level.
- Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission.
- Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders across the shopping centres and retail parks.
- Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations.
- Conducting Annual Reviews of all contracts, incorporating innovation and customer satisfaction at all levels
- Undertaking site visits as required to assess standards and quality audit scores.
- Ensuring that all Regional teams are adhering to client-specific requirements aside of KPIs.
As Client Relationship Manager, you will have the following expertise and attributes:
- Ability to confidently and concisely communicate with Director and MD level clients.
- Proactive, ability to identify possible drops in service at early stages, to eliminate major dips in service occurring.
- Able to develop your management team both formally and informally by instructing groups as well as coaching and mentoring individuals.
- Commercial analysis and resolution proposing capability
- Able to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface
- Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise ability to make and take necessary action.
- Previous senior management experience within a prestigious FM/Retail and/or B2B environment.
- Proven management experience within a national high-value single or multi-contract environment.
- Proven track record of performance growth within a previous role.
- A driving licence is required.
What we offer you
We believe in rewarding talent and creating a workplace where everyone feels valued. Here s what you ll get:
- Employee Ownership You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year Give back to a cause that matters to you
- Exclusive perks and discounts More than 250 deals available
- Ongoing training and development From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments
Please let us know if there are any adjustments, we can make to support you during our recruitment process. We re happy to help
Please note: Security clearance (DBS) is required for this role.
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Client Relationship Manager employer: Churchill Services
Contact Detail:
Churchill Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Familiarise yourself with the specific needs and challenges of the retail sector, particularly in cleaning and security services. Understanding the nuances of these industries will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the facilities management and retail sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Client Relationship Manager role.
✨Tip Number 3
Prepare to discuss your previous experience in managing high-value contracts and how you've driven performance growth. Be ready to share specific examples that highlight your ability to maintain strong client relationships and deliver on KPIs.
✨Tip Number 4
Showcase your proactive approach by thinking of potential challenges the company might face in this role. Prepare solutions or strategies that you could implement to enhance service delivery and client satisfaction, demonstrating your readiness to take action.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management, particularly in the FM/Retail or B2B sectors. Use specific examples that demonstrate your ability to manage senior-level relationships and deliver on contract goals.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your proactive approach to problem-solving and your experience in managing budgets and performance metrics. Make it clear how your skills align with the job requirements.
Showcase Your Communication Skills: Since the role requires confident communication with senior clients, consider including examples of successful interactions or presentations you've conducted. This will help illustrate your ability to engage at all levels effectively.
Prepare for Potential Questions: Think about the challenges mentioned in the job description, such as maintaining high service delivery and conducting annual reviews. Prepare examples from your past experiences that demonstrate how you have successfully navigated similar situations.
How to prepare for a job interview at Churchill Services
✨Understand the Client's Needs
Before the interview, research the specific retail clients the company works with. Understand their challenges and how the role of Client Relationship Manager can address these needs. This will help you demonstrate your proactive approach and ability to develop strong relationships.
✨Showcase Your Communication Skills
As this role requires interaction with senior-level clients, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated with directors or MDs in previous roles, highlighting your ability to maintain professionalism while being approachable.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've identified potential service drops early and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and proactive mindset.
✨Prepare for Financial Discussions
Since the role involves budget accountability, brush up on your financial management skills. Be prepared to discuss how you've managed budgets in the past, including any annual reviews or financial strategies you've implemented to ensure contract success.
