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For Companies At a Glance
- Tasks: Manage client relationships and ensure high service delivery across national cleaning contracts.
- Company: Join a dynamic company focused on real estate and operational excellence.
- Benefits: Enjoy 33 days holiday, employee ownership, and exclusive discounts.
- Why this job: Be part of a supportive culture that values diversity and personal growth.
- Qualifications: Previous senior management experience in FM or B2B environments is essential.
- Other info: Security clearance (DBS) is required for this role.
The predicted salary is between 36000 - 60000 £ per year.
Overview
National travel required – Lincoln to Plymouth
Competitve salary plus Car allowance
Working in partnership with the National Operations Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our real estate clients working across a national cleaning contract.
The role of Client Relationship Manager will involve field accompaniment to drive the performance of operations and contract support staff. Able to demonstrate a hands-on approach and close analysis of the business and production of operating strategies for client sites within the portfolio.
As Client Relationship Manager, you will be responsible for:
Responsibilities
- Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level.
- Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission.
- Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders across the shopping centres and retail parks.
- Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations.
- Conducting Annual Reviews of all contracts, incorporating innovation and customer satisfaction at all levels.
- Undertaking site visits as required to assess standards and quality audit scores.
- Ensuring that all Regional teams are adhering to client-specific requirements aside of KPIs.
Expertise and attributes
- Ability to confidently and concisely communicate with Director and MD level clients.
- Proactive, ability to identify possible drops in service at early stages, to eliminate major dips in service occurring.
- Able to develop your management team both formally and informally by instructing groups as well as coaching and mentoring individuals.
- Commercial analysis and resolution proposing capability
- Able to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface
- Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise ability to make and take necessary action.
- Previous senior management experience within an FM and/or B2B environment.
- Proven management experience within a national high-value single or multi-contract environment.
- Proven track record of performance growth within a previous role.
- A driving licence is required.
What we offer you
- Employee Ownership – You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments
Please let us know if there are any adjustments we can make to support you during our recruitment process. We\’re happy to help…
Please note: Security clearance (DBS) is required for this role.
Qualifications:
Key Qualifications
- Management Qualification
Keywords: Client relationship Manager, Relationship Manager
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Client Relationship Manager employer: Churchill Services
Contact Detail:
Churchill Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Network with professionals in the facilities management and B2B sectors. Attend industry events or join relevant online forums to connect with potential colleagues or clients who can provide insights into the role and company culture.
✨Tip Number 2
Research StudySmarter's values and recent projects, especially those related to client relationships and service delivery. This knowledge will help you demonstrate your alignment with our goals during any interviews or discussions.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your ability to manage high-value contracts and improve service delivery. Highlight your proactive approach to problem-solving and relationship-building.
✨Tip Number 4
Familiarise yourself with the key performance indicators (KPIs) relevant to the role. Understanding these metrics will allow you to speak confidently about how you can contribute to achieving and exceeding them in your new position.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management, particularly in the FM or B2B sectors. Emphasise any previous roles where you managed high-value contracts or demonstrated strong communication skills with senior clients.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities outlined in the job description. Mention your ability to develop relationships at senior levels and your proactive approach to service delivery.
Showcase Relevant Achievements: Include specific examples of past achievements that demonstrate your capability in managing budgets, improving service delivery, and conducting successful contract reviews. Quantify your successes where possible to make a stronger impact.
Prepare for Potential Questions: Anticipate questions related to your experience in managing client relationships and handling operational challenges. Be ready to discuss how you've previously identified and resolved service issues before they escalated.
How to prepare for a job interview at Churchill Services
✨Understand the Client's Needs
Before the interview, research the specific real estate client you will be working with. Understand their business model, challenges, and how your role as a Client Relationship Manager can add value. This will help you demonstrate your proactive approach and ability to identify potential service drops.
✨Showcase Your Communication Skills
As this role requires interaction with senior-level clients, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated with directors or MDs in previous roles, highlighting your ability to build strong relationships.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with budget management and financial delivery. Prepare to explain how you've conducted annual budget reviews and ensured financial goals were met in past positions, as this is a key responsibility of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you've had to multi-task or resolve issues quickly, and be prepared to share how you managed those situations effectively.
