At a Glance
- Tasks: Lead and support a team to deliver top-notch cleaning services across central London.
- Company: Join one of the UK's fastest-growing specialist FM providers with a focus on people and innovation.
- Benefits: Enjoy 33 days holiday, flexible benefits, and access to 250+ perks and discounts.
- Other info: Security clearance (DBS) is required; we support reasonable adjustments during recruitment.
- Why this job: Be part of a people-first culture that champions wellbeing, diversity, and continuous improvement.
- Qualifications: Proven leadership experience and a proactive mindset are essential for this role.
The predicted salary is between 45000 - 50000 £ per year.
Location: Multiple sites between London and Kent
Salary: £££ competitive + company car or car allowance
We're looking for a collaborative and people-focused Cleaning Operations Manager to oversee a key cleaning contract for our rail client.
In this role, you'll lead and support a team of two Duty Managers across their rail sites between London and Kent, helping them deliver excellent service while maximising contract performance. You'll take a hands‑on approach-combining site visits with strategic planning-to ensure consistency, innovation, and client satisfaction across your portfolio. You will work closely with the Senior Operations Manager.
You may also contribute to new business mobilisation and innovation projects across Churchill Group, sharing your operational expertise to help shape best practices across the wider team.
As Cleaning Operations Manager you will:
- Support the Senior Operations Manager and senior stakeholders with strategic reviews through regular meetings.
- Monitor KPIs and quality metrics across contracts, identifying trends and opportunities.
- Conduct site visits to ensure compliance and service excellence.
- Oversee financial performance and identify opportunities to improve margins.
- Collaborate with operational leaders to respond to client feedback and drive improvements.
- Implement scalable processes to support sustainable growth
As Cleaning Operations Manager you will have:
- Proven leadership experience at senior management level within FM or a related sector.
- Experience managing large business portfolios with demonstrated financial growth.
- Background in acquisitions and integrations, with a focus on operational alignment.
- Strong people leadership skills, with a focus on coaching and building high‑performing teams.
- Ability to drive strategic and operational improvements.
- Excellent stakeholder engagement and communication skills.
- Commercial awareness and a data‑informed approach to decision‑making.
- A practical, solutions‑focused mindset with long‑term vision.
What we offer you
The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.
What's in it for you?
We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:
- Employee Ownership - You are part of our success!
- 33 days holiday (including bank holidays)
Company sick pay
Maternity and paternity leave support
Life assurance cover
24/7 GP access, plus mental health, wellness, financial, and legal support - Two paid volunteering days per year - Give back to a cause that matters to you
- Exclusive perks and discounts - More than 250 deals available
- Ongoing training and development - From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards - Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal‑opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Please note: Security clearance (DBS) and Vetting is required for this role.
Keywords: cleaning operations managercleaning key account managersenior account managersenior area manager
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Cleaning Operations Manager employer: Churchill Services
As a Senior Cleaning Operations Manager with us, you'll join one of the UK's fastest-growing specialist FM providers, where your leadership will directly impact our success across multiple sites in London and Kent. We pride ourselves on a collaborative work culture that values employee ownership, offering generous benefits such as 33 days of holiday, ongoing training opportunities, and a commitment to diversity and inclusion. Here, you can thrive in a supportive environment that encourages personal and professional growth while making a meaningful difference in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Cleaning Operations Manager
✨Tip Number 1
Familiarise yourself with the specific cleaning operations and standards expected in housing associations. Understanding the unique challenges and requirements of this sector will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the facilities management industry, especially those who have experience in cleaning operations. Attend relevant events or join online forums to gain insights and potentially get referrals for the role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've empowered managers and improved service delivery in previous roles.
✨Tip Number 4
Research the company’s values and culture, particularly their commitment to diversity, equity, and inclusion. Be prepared to articulate how your own values align with theirs and how you can contribute to fostering a positive workplace environment.
We think you need these skills to ace Cleaning Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in cleaning operations management. Focus on your leadership skills, ability to support teams, and any experience with client engagement or contract retention.
Craft a Compelling Cover Letter:In your cover letter, express your passion for the role and the company. Mention specific examples of how you've successfully led teams and improved service delivery in previous positions.
Highlight Relevant Skills:Emphasise your commercial acumen, financial management skills, and experience in health and safety. Make sure to mention your adaptability and solution-focused mindset, as these are key traits for the role.
Showcase Your Values:Demonstrate your commitment to diversity, equity, and inclusion in your application. Share examples of how you've fostered an inclusive environment in past roles, aligning with the company's values-driven approach.
How to prepare for a job interview at Churchill Services
✨Showcase Your Leadership Skills
As a Cleaning Operations Manager, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully coached and inspired teams in the past, focusing on specific outcomes and improvements.
✨Understand the Client Landscape
Familiarise yourself with the types of clients you’ll be working with, such as commercial, local authority, and education sectors. Be ready to discuss how your experience aligns with their needs and how you can enhance client relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in high-pressure situations. Think of scenarios where you've had to adapt quickly or implement innovative solutions, and be prepared to explain your thought process.
✨Highlight Your Commitment to Continuous Improvement
The role emphasises operational efficiency and innovation. Be ready to discuss specific strategies you've implemented in previous roles that led to continuous improvement and how you plan to bring that mindset to this position.
