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- Tasks: Lead a team to ensure top-notch cleaning standards in corporate buildings.
- Company: Join one of the UK's fastest-growing specialist FM providers, focused on employee well-being.
- Benefits: Enjoy 33 days holiday, online GP access, and exclusive discounts.
- Why this job: Make a real impact on workplace environments while developing your leadership skills.
- Qualifications: Strong people management and customer service skills; experience in client-facing roles preferred.
- Other info: Diversity and inclusion are at our core; we support your career growth with training opportunities.
The predicted salary is between 28000 - 32000 £ per year.
We are looking for a Cleaning Key Account Manager to oversee a portfolio of large corporate buildings in London. The role of Cleaning Key Account Manager would suit a people-focused leader who is passionate about motivating teams, building strong relationships, and ensuring high-specification cleaning standards are consistently achieved. You’ll be the main point of contact for the client and help deliver exceptional service every day.
This position sits within our Portfolio division, a specialist cleaning service designed for professional workplaces where the look and feel of the environment directly impacts employee well-being, productivity, and brand perception.
What we offer you:
- We’re employee-owned, meaning you benefit from our shared success
- 24/7 access to an online GP, plus wellbeing, mental health, financial and legal support
- 33 days holiday
- Maternity and Paternity pay
- Two paid volunteering days a year – support your local community or causes that matter to you
- Hundreds of exclusive discounts and perks through our employee portal
- Training and development programmes, including apprenticeships, to support your career goals
- A dedicated Diversity & Inclusion committee (Mosaic) and Mental Health First Aiders championing wellbeing across the business
- Ongoing recognition and annual awards to celebrate the great work you do
As Cleaning Key Account Manager, you’ll be:
- Maintaining excellent client relationships and ensuring high levels of satisfaction
- Leading and supporting your team to deliver exceptional service consistently
- Carrying out audits, preparing reports, and delivering projects in collaboration with the Regional Director
- Organising regular meetings with clients to review contract performance and specifications
- Ensuring full compliance with Health & Safety procedures and regulations
- Continuously looking for opportunities to improve services, drive efficiencies, and add value for clients
As Cleaning Key Account Manager, you’ll have:
- Strong people management skills and a passion for delivering excellent customer service
- Experience working in a client-facing environment
- Effective communication and leadership skills
- The ability to plan ahead, stay calm under pressure, and engage with stakeholders at all levels
- Experience with budgeting, financial forecasting, and contract performance monitoring
- A good understanding of Health & Safety within the cleaning or facilities management industry
- Previous experience working with commercial clients (preferred but not essential)
Our commitment to Diversity, Equity and Inclusion:
Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.
Reasonable adjustments:
Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help.
Please note that security clearance (DBS) and credit check is required for this role.
Cleaning Key Account Manager employer: Churchill Services
Contact Detail:
Churchill Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Key Account Manager
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and regulations in the facilities management industry. This knowledge will not only help you during interviews but also demonstrate your commitment to maintaining high-quality service.
✨Tip Number 2
Network with professionals in the cleaning and facilities management sector. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the role of a Cleaning Key Account Manager.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and leading teams. Think of specific examples where you've successfully motivated your team or improved client satisfaction, as these will be key points of interest for the hiring managers.
✨Tip Number 4
Research our company culture and values, especially our commitment to diversity and inclusion. Being able to articulate how your personal values align with ours can set you apart from other candidates and show that you're a great fit for our team.
We think you need these skills to ace Cleaning Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your people management skills and experience in client-facing roles. Emphasise any previous work in the cleaning or facilities management industry, especially with commercial clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service and your ability to lead teams. Mention specific examples of how you've maintained client relationships and improved service delivery in past roles.
Highlight Relevant Skills: In your application, clearly outline your effective communication and leadership skills. Discuss your experience with budgeting and financial forecasting, as well as your understanding of Health & Safety regulations within the industry.
Showcase Your Commitment to Diversity: Since the company values diversity and inclusion, mention any relevant experiences or initiatives you’ve been involved in that demonstrate your commitment to these principles. This could set you apart from other candidates.
How to prepare for a job interview at Churchill Services
✨Showcase Your People Management Skills
As a Cleaning Key Account Manager, your ability to lead and motivate teams is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your leadership style and how it contributed to achieving high standards.
✨Demonstrate Client Relationship Experience
This role requires maintaining excellent client relationships. Discuss your previous experiences in client-facing roles, focusing on how you built rapport and ensured client satisfaction. Use concrete examples to illustrate your approach.
✨Highlight Your Understanding of Health & Safety
Given the importance of Health & Safety in this role, be ready to discuss your knowledge and experience in this area. Familiarise yourself with relevant regulations and be prepared to explain how you've implemented safety procedures in past positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think about potential challenges you might face in this role and how you would address them, particularly in relation to client expectations and team management.
