Cleaning Account Manager

Based across London, Cambrige and Kings Lynn £40,000 per annum plus company car We are looking for a Cleaning Account Manager to join our Transport team overseeing a large rail contract. You’ll be managing a team of 90+ supervisors and operatives, ensuring the 9 sites are properly supervised and that the specified cleaning standards are met and maintained to a high level. No two days will be the same. When you’re dealing with people there’s never a dull moment, and you’ll use your strong interpersonal skills to support and develop your team. As a Cleaning Account Manager you’ll be: * Building and maintaining strong relationships with clients, ensuring high levels of satisfaction for all involved. * Ensuring the consistent quality of service delivery, with a focus on inclusivity and customer needs. * Managing ad-hoc and regular activities such as projects, reports, and audits, supporting the Operations Manager as required. * Leading contract and specification review meetings with clients * Ensuring compliance with Health & Safety procedures and legislation, * Identifying opportunities for continuous improvement, cost savings, and growth, while ensuring that all perspectives are valued and considered. As a Cleaning Account Manager you’ll have: * Strong leadership and motivational abilities, with the capacity to plan ahead, work under pressure, and influence stakeholders at all levels. * Experience in financial forecasting, budgeting, and analysis * A working knowledge of Health and Safety systems within the cleaning industry, ensuring safety for all individuals involved. * Previous experience working with commercial clients would be highly desirable, along with a flexible approach to meeting diverse client needs. * A full driving license and the ability to travel to various sites as required – occasional nights required. What we offer you We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get: * Employee Ownership – You are part of our success! * 33 days holiday (including bank holidays) * Company sick pay * Maternity and paternity leave support * 24/7 GP access, plus mental health, wellness, financial, and legal support * Two paid volunteering days per year – Give back to a cause that matters to you * Exclusive perks and discounts – More than 250 deals available * Ongoing training and development – From apprenticeships to leadership programs * Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way * Recognition and rewards – Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Reasonable adjustments Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help… Please note: Security clearance (DBS) drug and alcohol testing is required for this role