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For Companies At a Glance
- Tasks: Lead and drive operational excellence for a ÂŁ30M+ portfolio in London.
- Company: Join a dynamic team at a leading facilities management company.
- Benefits: Enjoy 33 days holiday, employee ownership, and ongoing training opportunities.
- Why this job: Make a significant impact while shaping strategy and fostering a high-performing culture.
- Qualifications: Proven leadership experience in facilities management with strong people skills.
- Other info: Inclusive workplace committed to diversity and personal growth.
The predicted salary is between 43200 - 72000 ÂŁ per year.
As our business continues to expand, we are looking for a dynamic Operations Director to lead and accelerate the success of our London division. In this pivotal role, you will take ownership of a corporate £30M+ portfolio, driving operational excellence and strategic growth across the region. You will be the catalyst for performance—combining sharp commercial insight with hands-on leadership to deliver outstanding results. We are seeking a natural leader who thrives on challenge and inspires others to achieve their best. You will play a critical role in shaping strategy, enhancing service quality, and fostering a high-performing, inclusive culture that sets the standard for our industry. If you are ready to make a significant impact and lead a thriving team in one of the world’s most exciting markets, we would love to hear from you.
Responsibilities
- Lead regular strategic reviews with senior stakeholders through monthly and quarterly meetings.
- Monitor and evaluate KPIs and quality assurance metrics across all contracts, identifying trends and opportunities for improvement.
- Conduct site visits to ensure compliance, service quality, and alignment with company standards.
- Oversee financial performance, ensuring profitability across the portfolio and identifying opportunities to improve margins.
- Collaborate with operational leaders to address client feedback, ensuring swift and effective resolution.
- Drive operational efficiencies and scalable processes to support continued growth.
Qualifications
- Proven leadership experience at senior management or director level within the facilities management (FM) sector.
- A history of managing business portfolios valued at ÂŁ0M+ with demonstrated financial growth.
- Experience in acquisitions and integrations, ensuring smooth operational alignment during transitions.
- Strong people leadership skills, with a focus on coaching, mentoring, and building high-performing teams.
- Demonstrated ability to drive business improvement through operational and strategic initiatives.
- Excellent stakeholder management and communication skills, both internally and externally.
- Commercially savvy, with a data-driven approach to identifying challenges and driving solutions.
- A structured, practical problem-solver focused on sustainable, long-term success.
Benefits
- Employee Ownership—You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year—Give back to a cause that matters to you
- Exclusive perks and discounts—More than 250 deals available
- Ongoing training and development—From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion—Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards—Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable Adjustments
Please let us know if there are any adjustments we can make to support you during our recruitment process. We are happy to help.
Security Clearance
Please note: Security clearance (DBS) is required for this role.
Operations Director in City of London employer: Churchill Services
Contact Detail:
Churchill Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for an Operations Director role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their values, recent projects, and challenges they face. This will help you tailor your responses and show that you're genuinely interested in leading their London division.
✨Tip Number 3
Showcase your leadership style! During interviews, share specific examples of how you've driven operational excellence and built high-performing teams. Use metrics and success stories to back up your claims—numbers speak volumes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team and contributing to our inclusive culture.
We think you need these skills to ace Operations Director in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Director role. Highlight your leadership experience and any relevant achievements in facilities management. We want to see how you’ve driven success in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this position. Share specific examples of how you've led teams and improved operational efficiencies—make it personal and engaging!
Showcase Your Data Skills: Since we’re all about data-driven decisions, don’t forget to mention your experience with KPIs and financial performance. We love candidates who can demonstrate their analytical skills and how they’ve used data to drive business improvements.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Churchill Services
✨Know Your Numbers
As an Operations Director, you'll be expected to manage a significant portfolio. Brush up on your financial metrics and KPIs relevant to the role. Be ready to discuss how you've driven profitability and improved margins in past positions.
✨Showcase Your Leadership Style
This role requires strong people leadership skills. Prepare examples that highlight your coaching and mentoring abilities. Think about times when you inspired your team to achieve their best and how you fostered a high-performing culture.
✨Be a Problem Solver
Demonstrate your structured approach to problem-solving. Bring specific examples of operational challenges you've faced and how you implemented strategic initiatives to overcome them. This will show your potential employer that you're a practical thinker focused on long-term success.
✨Engage with Stakeholders
Stakeholder management is key in this role. Prepare to discuss how you've effectively communicated and collaborated with various stakeholders in previous roles. Highlight any successful strategic reviews or meetings you've led to drive operational excellence.
