At a Glance
- Tasks: Lead and develop a high-performing plumbing team while ensuring safe service delivery.
- Company: Join a people-focused company that values talent and teamwork.
- Benefits: Enjoy 33 days holiday, company sick pay, and exclusive perks.
- Other info: Embrace a culture of inclusion and continuous development opportunities.
- Why this job: Make a real impact in the water hygiene industry and lead a passionate team.
- Qualifications: Experience in plumbing and leadership, with relevant qualifications required.
The predicted salary is between 40000 - 48000 £ per year.
Location
National role between The Midlands and The North, including parts of Scotland.
Salary
£40,000 - £48,000 per annum + company van and fuel card.
Role Overview
We are looking for a Technical Services Manager to oversee the management and development of our Plumbing and Technical Services department across The Midlands and The North of England including parts of Scotland.
This role is ideal for a people-focused leader who is passionate about motivating teams, building and developing high‑performing teams, and ensuring safe and effective delivery of all planned and reactive plumbing works in the region.
You’ll be the main point of contact, helping to deliver exceptional high‑level service every day.
Responsibilities
- Recruit and develop Water Hygiene Plumbers and Technical Services Engineers.
- Manage the safe and effective delivery of all planned and reactive plumbing works in the region (e. g. water treatment installations, servicing & maintenance).
- Ensure departmental KPIs and revenue targets are achieved and exceeded.
- Act as a Health & Safety champion for the department and region.
- Provide the sales and account management team with technical plumbing and water treatment advice and guidance.
- Coordinate the engineers’ work and installations, tracking the progress of projects and engineers ensuring deadlines are being met.
Qualifications
- Demonstrable experience working in the water hygiene plumbing and remedial engineering services industry.
- Experience leading plumbers or technical services engineering teams within the water treatment/water hygiene industry.
- Excellent working knowledge of the water treatment/legionella industry and legislation.
- Must possess NVQ level 2 or 3, or equivalent plumbing qualifications.
- Excellent communication, management and customer service skills.
- Experience in using field service software and Microsoft Office Package.
What we offer you
We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:
• Employee ownership – you are part of our success!
- 33 days holiday (including bank holidays).
- Company sick pay.
- Maternity and paternity leave support.
- Life assurance cover.
- 24/7 GP access, plus mental health, wellness, financial, and legal support.
- Two paid volunteering days per year – give back to a cause that matters to you.
- Exclusive perks and discounts – more than 250 deals available.
- Ongoing training and development – from apprenticeships to leadership programs.
- Wellbeing, Diversity & Inclusion – our Mosaic Committee and Mental Health First Aiders are leading the way.
- Recognition and rewards – celebrating our shining stars all year round.
- Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs.
As an inclusive and equal‑opportunity employer, we welcome applicants from all backgrounds and experiences.
We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Security Clearance
Security clearance (DBS) is required for this role.
- Key Qualifications
- City & Guilds (or equivalent) water hygiene.
- Risk assessment or other equivalent qualifications.
- Level 2 Technical Plumbing Certificate (or equivalent).
- Keywords
Technical Services Manager, Water Hygiene Operations Manager, Senior Plumber, Water Services Manager.
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