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- Tasks: Manage cleaning contracts and ensure high standards across London sites.
- Company: Join a leading cleaning company focused on quality and client satisfaction.
- Benefits: Enjoy employee ownership, life assurance, wellness support, and exclusive discounts.
- Why this job: Be part of a supportive culture that values growth, teamwork, and social impact.
- Qualifications: Strong communication, leadership skills, and experience with commercial clients preferred.
- Other info: Hybrid role with travel to client locations; DBS check required.
The predicted salary is between 24000 - 28000 £ per year.
Overview
Based in Central London
£40,000 – £45,000 per annum depending on experience
We\\\’re looking for an experienced Cleaning Account Manager to join our growing London Division, overseeing a large corporate client situated in the heart of the capital. With several exciting new business wins across the capital, there\\\’s never been a better time to become part of our expanding team.
In this dynamic and fast-paced role, you\\\’ll lead and inspire a team of cleaning operatives to deliver exceptional service standards across 2 locations. Your leadership, people management, and client relationship skills will be vital in ensuring continued success and client satisfaction.
Responsibilities
- Build and maintain strong client relationships, ensuring consistently high satisfaction levels.
- Oversee and uphold the quality of service delivery across all sites.
- Recruit, manage, and coach cleaning teams, fostering a motivated and high-performing workforce.
- Conduct regular reports, audits, and project reviews to support the Operations Manager and meet contractual requirements.
- Lead contract and specification review meetings with clients to ensure ongoing alignment.
- Ensure full compliance with Health & Safety procedures and legislation.
- Identify opportunities for continuous improvement, cost efficiencies, and account growth.
Qualifications
- Proven leadership and motivational skills, with the ability to plan ahead, manage pressure, and influence at all levels.
- Experience in financial forecasting, budgeting, and performance analysis.
- A solid understanding of Health & Safety systems within the cleaning industry.
- Previous experience managing commercial cleaning contracts or working with corporate clients.
This is an excellent opportunity for a driven professional who takes pride in maintaining high standards and delivering outstanding results. If you\\\’re ready to take the next step in your cleaning management career, we\\\’d love to hear from you.
What we offer
The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.
What\\u2019s in it for you?
We believe in rewarding talent and creating a workplace where everyone feels valued. Here\\\’s what you\\u2019ll get:
- Employee Ownership – You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- Life assurance cover
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Please note: Security clearance (DBS) is required for this role.
Keywords: cleaning account manager, contract manager, cleaning manager
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Account Manager (Portfolio) employer: Churchill Services
Contact Detail:
Churchill Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (Portfolio)
✨Tip Number 1
Familiarise yourself with the cleaning industry standards and regulations, especially those related to Health & Safety. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining high standards.
✨Tip Number 2
Network with professionals in the cleaning and facilities management sectors. Attend industry events or join relevant online forums to connect with potential colleagues and clients, which can give you insights into the role and company culture.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your ability to motivate teams and improve service delivery, as these are key aspects of the Account Manager role.
✨Tip Number 4
Research StudySmarter's values and culture, particularly around inclusivity and employee ownership. Being able to articulate how your personal values align with ours can set you apart during the interview process.
We think you need these skills to ace Account Manager (Portfolio)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in the cleaning or facilities management sector. Emphasise your people management skills and any experience with commercial clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for maintaining high standards in cleaning services. Mention specific examples of how you've successfully managed client relationships and led teams to achieve results.
Highlight Relevant Skills: In your application, clearly outline your communication, leadership, and financial forecasting skills. Provide examples of how you've used these skills in previous roles to drive success.
Showcase Continuous Improvement Initiatives: Discuss any initiatives you've implemented in past roles that led to cost savings or improved service delivery. This will demonstrate your proactive approach and ability to contribute to account growth.
How to prepare for a job interview at Churchill Services
✨Showcase Your People Skills
As an Account Manager, your ability to build strong relationships is crucial. Be prepared to share examples of how you've successfully motivated teams and maintained client satisfaction in previous roles.
✨Demonstrate Your Financial Acumen
Since the role involves financial forecasting and budgeting, brush up on your knowledge of these areas. Be ready to discuss any relevant experience you have with financial analysis and how it has impacted your previous projects.
✨Highlight Health & Safety Knowledge
Understanding Health & Safety procedures is key in the cleaning industry. Familiarise yourself with relevant legislation and be prepared to discuss how you've ensured compliance in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and leadership skills. Think of specific scenarios where you've had to overcome challenges or implement improvements, and be ready to explain your thought process.
