At a Glance
- Tasks: Lead a dynamic team to deliver top-notch cleaning and hospitality services.
- Company: Join a prestigious investment management client in the heart of London.
- Benefits: Enjoy 33 days holiday, employee ownership, and exclusive perks.
- Other info: We celebrate diversity and offer ongoing training for career growth.
- Why this job: Make a real impact while developing your leadership skills in a rewarding environment.
- Qualifications: Experience in managing cleaning or facilities contracts and strong people management skills.
The predicted salary is between 42300 - 51700 £ per year.
- Based in London, Moorgate EC2
Highly competitive salary (DOE) - We are seeking an experienced
Account Manager to join our successful Principle division, overseeing the delivery of first-class cleaning and hospitality services for a prestigious investment management client.
This is a dynamic and rewarding opportunity where you will take full responsibility for operational performance across a large, high-profile commercial site.
Leading and motivating a cleaning team, you will ensure consistently high service standards, foster excellent client relationships, and drive a culture of continuous improvement and operational excellence.
Your ability to manage people, exceed client expectations, and maintain outstanding service delivery will be key to your success.
As an Account Manager you’ll be
- Building and maintaining strong client relationships, ensuring high levels of customer satisfaction and service delivery.
- Managing the contract to ensure agreed standards, KPIs, SLAs and budgets are achieved and maintained.
- Leading, recruiting, developing and coaching supervisors and site-based teams to deliver operational excellence.
- Conducting quality inspections, audits and performance reviews, implementing action plans to drive continuous improvement.
- Managing contract profitability, controlling budgets, monitoring spends and identifying opportunities for account growth and additional services.
- Ensuring all Health & Safety, QHSE, COSHH and safeguarding requirements are adhered to, maintaining a safe and compliant working environment.
As an Account Manager you’ll have
- Proven experience managing cleaning, facilities management or soft services contracts within a client-facing environment.
- Strong leadership and people management skills, with experience developing operational teams.
- Excellent customer relationship management skills with the ability to build credibility and influence stakeholders at all levels.
- Sound knowledge of Health & Safety legislation, risk assessments, COSHH and compliance requirements.
- Strong commercial awareness with experience taking responsibility for contract P&L performance.
- Excellent organisational, communication and IT skills, managing multiple priorities and delivering results in a fast-paced environment.
What we offer you
We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:
• Employee Ownership - You are part of our success!
- 33 days holiday (including bank holidays)
- Enhanced sick, maternity and paternity leave support
- Life assurance cover
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year - Give back to a cause that matters to you
- Exclusive perks and discounts - More than 250 deals available
- Ongoing training and development - From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards - Celebrating our shining stars all year round
- Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs.
As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences.
We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments
Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help..
Please note: Security clearance (Enhanced DBS) is required for this role.
- Keywords: London Account Manager Cleaning Account Manager Contract Manager
Account Manager employer: Churchill Services
As a Senior Cleaning Operations Manager with us, you'll join one of the UK's fastest-growing specialist FM providers, where your leadership will directly impact our success across multiple sites in London and Kent. We pride ourselves on a collaborative work culture that values employee ownership, offering generous benefits such as 33 days of holiday, ongoing training opportunities, and a commitment to diversity and inclusion. Here, you can thrive in a supportive environment that encourages personal and professional growth while making a meaningful difference in the communities we serve.
