At a Glance
- Tasks: Lead cleaning operations for schools and commercial contracts, ensuring high standards.
- Company: Join a fast-growing specialist FM provider in the UK.
- Benefits: Enjoy 33 days holiday, company car, and exclusive perks.
- Other info: Be part of an inclusive workplace that values diversity and offers career growth.
- Why this job: Make a real impact by delivering exceptional service and building strong client relationships.
- Qualifications: Strong people management skills and experience in customer service required.
The predicted salary is between 34000 - 36000 £ per year.
Location: Norwich and surrounding areas
Salary: £34,000 - £36,000 per annum depending on experience + company car
We're looking for a Cleaning Account Manager to oversee cleaning operations for a collection of schools and commercial contracts across Norwich and the surrounding areas. This role is ideal for an organised, people-focused leader who is passionate about motivating teams, building strong relationships, and ensuring high-specification cleaning standards are consistently achieved. You'll be the main point of contact for our clients, helping to deliver exceptional high-level service every day.
This position sits within our Eastern Cleaning Division, with our specialist cleaning service designed for workplaces where the look and feel of the environment directly impacts employee wellbeing, productivity, and brand perception.
What we do:
- Maintain excellent client relationships and ensure high levels of satisfaction, ensuring support for your team to consistently deliver exceptional service.
- Prepare for and manage school deep cleans and periodic work.
- Carry out audits, prepare reports, and deliver projects in collaboration with the senior management team.
- Organise regular meetings with clients to review contract performance and specifications.
- Ensure full compliance with Health & Safety procedures and regulations.
- Continuously seek opportunities to improve services, drive efficiencies, and add value for clients.
What we expect:
- Strong people management skills and a passion for delivering excellent customer service with high attention to detail and organisation.
- High-level communication and customer service, delivered both face-to-face and across emails.
- The ability to plan ahead, stay calm under pressure, and engage with stakeholders at all levels.
- Experience with budgeting, financial forecasting, and contract performance monitoring.
- A good understanding of Health & Safety within the cleaning or facilities management industry.
What we offer you:
- The opportunity to be part of one of the fastest-growing specialist FM providers in the UK.
- Employee Ownership - You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- Life assurance cover
- 24/7 GP access, plus mental health, wellness, financial and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion:
We are committed to creating a workplace where everyone belongs. As an inclusive and equal‑opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Please note: Security clearance (DBS) is required for this role.
Qualifications:
- Management Qualification
Account Manager employer: Churchill Services
As a Senior Cleaning Operations Manager with us, you'll join one of the UK's fastest-growing specialist FM providers, where your leadership will directly impact our success across multiple sites in London and Kent. We pride ourselves on a collaborative work culture that values employee ownership, offering generous benefits such as 33 days of holiday, ongoing training opportunities, and a commitment to diversity and inclusion. Here, you can thrive in a supportive environment that encourages personal and professional growth while making a meaningful difference in the communities we serve.
