At a Glance
- Tasks: Lead a dynamic team to ensure top-notch cleaning standards across prestigious education sites.
- Company: Join a forward-thinking company that values employee ownership and inclusivity.
- Benefits: Enjoy 33 days holiday, company sick pay, and exclusive perks.
- Other info: We celebrate diversity and offer ongoing training for career growth.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Strong leadership skills and experience in managing teams and client relationships.
The predicted salary is between 40000 - 45000 £ per year.
Location: Wimbledon, London
Salary: £40,000 - £45,000 per annum (DOE)
We are seeking an experienced Cleaning Account Manager to join our London division, overseeing a prestigious education contract. Reporting to the Operations Manager, you will lead a team of 30+ staff, including supervisors and operatives, ensuring exceptional cleaning standards across multiple sites. This is a dynamic role where no two days are the same—you will use your leadership and people skills to guide, support, and develop your team.
As a Cleaning Account Manager you will be:
- Maintaining strong client relationships with high levels of satisfaction
- Providing and maintaining the quality of service delivery
- Managing, recruiting, and coaching local service teams
- Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager
- Holding regular contract and specification review meetings with customers
- Being responsible for ensuring Health & Safety procedures and legislation is adhered to
- Looking for opportunities for continuous improvement, cost savings and account growth
As a Cleaning Account Manager you will have:
- Strong leadership and motivational abilities, with the capacity to plan ahead, work under pressure, and influence stakeholders at all levels
- Experience in financial forecasting, budgeting, and analysis
- A working knowledge of Health and Safety systems within the cleaning industry, ensuring safety for all individuals involved
- Previous experience working with commercial clients would be highly desirable, along with a flexible approach to meeting diverse client needs
- A full driving license and the ability to travel to various sites as required
What we offer you:
- Employee Ownership - You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year - Give back to a cause that matters to you
- Exclusive perks and discounts - More than 250 deals available
- Ongoing training and development - From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards - Celebrating our shining stars all year round
Our Commitment to Inclusion:
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments:
Please let us know if there are any adjustments we can make to support you during our recruitment process. We are happy to help.
Please note: Security clearance (DBS) is required for this role.
Qualifications:
- Management Qualification
Account Manager employer: Churchill Services
As a Senior Cleaning Operations Manager with us, you'll join one of the UK's fastest-growing specialist FM providers, where your leadership will directly impact our success across multiple sites in London and Kent. We pride ourselves on a collaborative work culture that values employee ownership, offering generous benefits such as 33 days of holiday, ongoing training opportunities, and a commitment to diversity and inclusion. Here, you can thrive in a supportive environment that encourages personal and professional growth while making a meaningful difference in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning industry or related fields. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you’ve motivated teams or improved service delivery. This will showcase your skills as a Cleaning Account Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Account Manager role. Highlight your leadership abilities and any relevant experience in managing teams or client relationships.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this dynamic role. Share specific examples of how you've maintained high standards in service delivery and led teams to success.
Showcase Your Knowledge:Demonstrate your understanding of Health & Safety systems within the cleaning industry. Mention any relevant certifications or training that could set you apart from other candidates.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Churchill Services
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the cleaning industry and the specific requirements of the role. Familiarise yourself with Health & Safety regulations and be ready to discuss how you've implemented these in past roles.
✨Showcase Your Leadership Skills
As an Account Manager, your leadership abilities are crucial. Prepare examples of how you've successfully led teams, managed conflicts, and motivated staff. Think about specific situations where your leadership made a difference.
✨Client Relationship Focus
Be prepared to talk about your experience with client management. Highlight instances where you've maintained strong relationships and ensured high levels of satisfaction. This will show that you understand the importance of client retention in this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the company's approach to continuous improvement or how they measure success in client satisfaction. This shows your genuine interest in the role and the company.
