Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage a vibrant retirement lodge, ensuring a hassle-free living experience for residents.
- Company: Join Churchill Estates Management, a leader in retirement living with a focus on community.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Other info: Be part of a growing team with ambitious plans for the future.
- Why this job: Make a positive impact on residents' lives while developing your career in a rewarding environment.
- Qualifications: Experience in customer service and administration; a passion for helping others is essential.
The predicted salary is between 25000 - 25000 £ per year.
Salary: £25,000 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
Location: Engelmann Lodge, Radwinter Road, Saffron Walden, Essex, CB11 3HY
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our brand new retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.
Lodge Manager in Saffron Walden employer: Churchill Retirement
Contact Detail:
Churchill Retirement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager in Saffron Walden
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Churchill Estates Management. Understanding their values like Trust, Openness, and Communication will help you connect with them during your chat.
✨Tip Number 2
Show off your people skills! As a Lodge Manager, you'll be working closely with residents. Share examples from your past experiences where you've made a positive impact on someone's day or resolved a tricky situation.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various scenarios that might come up in the role, like managing maintenance issues or organising events. This shows you're ready for the challenges ahead.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Lodge Manager in Saffron Walden
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your love for working with people shine through. Share experiences that highlight your customer service skills and how you've made a positive impact in previous roles. We want to see that you genuinely care about creating a fulfilling environment for our Home Owners.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Lodge Manager role. Highlight your administration experience and any relevant background in retirement living or hospitality. This shows us that you understand what we're looking for and that you're serious about joining our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your information logically. We appreciate well-organised applications that make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the information you need about the position and our company values there!
How to prepare for a job interview at Churchill Retirement
✨Know the Company Inside Out
Before your interview, take some time to research Churchill Estates Management. Understand their values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lodge Manager, your ability to provide first-class customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you handled difficult situations with sensitivity and diplomacy, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
This role involves a lot of coordination and administration. Be ready to discuss your experience with managing schedules, organising events, and using Microsoft Office applications like Excel and Outlook. You might even want to bring a portfolio showcasing your organisational achievements to impress them!
✨Be Yourself and Show Your Personality
Churchill Estates Management is looking for someone who loves working with people. Let your outgoing and friendly personality shine through during the interview. Share your passion for creating a happy and fulfilling lifestyle for residents, and don’t hesitate to express your enthusiasm for the role!