At a Glance
- Tasks: Manage a retirement lodge, organise activities, and ensure a safe, welcoming environment.
- Company: Churchill Estates Management, dedicated to enhancing the lives of our Home Owners.
- Benefits: £21,000 salary, rent-free apartment, 24 days holiday, and excellent colleague perks.
- Other info: Live-in role with opportunities for personal growth and community engagement.
- Why this job: Make a positive impact on residents' lives while enjoying a vibrant community atmosphere.
- Qualifications: Strong customer service skills, administration experience, and a love for working with people.
The predicted salary is between 21000 - 29400 £ per year.
Rewards & Benefits: £21,000 per annum, plus a rent-free 2 bedroom apartment on-site and excellent Colleague benefits
Hours: Monday to Friday 09:00 am – 17:00 pm (one hour unpaid lunch break)
Location: St Peter's Lodge, 121a High Street, Portishead, Bristol, BS20 6PJ
About the role: Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as the Residential Lodge Manager in our site in Portishead. This 'live-in' position is a varied and interesting role that provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a 'friendly neighbour', you'll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more. Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. You'll be the trusted, 'go-to' person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you: Your circumstances will be such that you are able to live on-site, in the apartment provided, rent-free. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.
How you'll be rewarded: Remuneration includes a rent-free, 2-bedded apartment plus £21,000 per annum. Your partner and a small pet are welcome. Annual holiday entitlement of 24 days.
Residential Lodge Manager employer: Churchill Retirement
Churchill Estates Management is an exceptional employer, offering a rewarding part-time Lodge Manager role at Lord Rosebury Lodge in Epsom, Surrey. With a strong focus on employee well-being, we provide excellent benefits including generous holiday entitlement, professional development opportunities, and a supportive work culture that values trust, openness, and communication. Join our dedicated team and make a meaningful impact in the lives of our Home Owners while enjoying a fulfilling work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Lodge Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retirement living or hospitality sectors. You never know who might have a lead on the perfect Residential Lodge Manager role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your friendly and outgoing nature shine through. Remember, they’re looking for someone who can connect with the Home Owners.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the application process. Reach out directly to the hiring manager or team at Churchill Estates Management through our website to express your interest.
✨Tip Number 4
Prepare for situational questions! Think about how you’d handle various scenarios as a Lodge Manager. They’ll want to see your judgement and ability to stay calm under pressure, so have some examples ready.
We think you need these skills to ace Residential Lodge Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and outgoing personality shine through. We want to see how you connect with people, so share experiences that highlight your love for customer service and working with others.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for someone with a background in administration and customer service, so highlight relevant roles you've had in those areas.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at St Peter's Lodge.
How to prepare for a job interview at Churchill Retirement
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Residential Lodge Manager. Familiarise yourself with the key tasks like organising activities and managing contractors. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role is all about working with people, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you made a positive impact on someone's experience, as this will highlight your outgoing personality and ability to connect with others.
✨Demonstrate Your Administrative Prowess
As an accomplished administrator, you'll need to show that you're comfortable using Microsoft Office applications. Bring up any relevant experience you have with administration tasks, and if possible, mention any tools or software you've used to manage schedules or events effectively.
✨Prepare for Scenario Questions
Expect questions that assess your judgement and ability to handle pressure. Prepare for scenarios where you might need to act with sensitivity or assertiveness. Think about how you would manage conflicts or emergencies, as this will showcase your calmness under pressure and decision-making skills.
