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- Tasks: Manage a retirement lodge, organise activities, and provide excellent customer service.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Other info: Be part of a growing team with ambitious plans for the future.
- Why this job: Make a positive impact on residents' lives while developing your skills.
- Qualifications: Experience in customer service and administration is essential.
The predicted salary is between 19643 - 19643 £ per year.
Salary: £19,643 per annum, plus excellent benefits
Hours: Monday to Friday, 9:00am to 3:00pm with half hour for lunch
Location: Heath Lodge, Marsh Road, Pinner, HA5 5PB
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
How you’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Lodge Manager in Pinner employer: Churchill Retirement
Contact Detail:
Churchill Retirement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager in Pinner
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Churchill Estates Management. Understand their values and what they stand for. This will help you connect with them during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and think about how your experience aligns with the Lodge Manager role. Be ready to share specific examples of your customer service skills and how you've handled challenges in the past.
✨Tip Number 3
Show your personality! The Lodge Manager role is all about being friendly and approachable. During your interview, let your outgoing nature shine through. Smile, be enthusiastic, and don’t be afraid to share a bit about yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Lodge Manager in Pinner
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and outgoing personality shine through! We want to see how you connect with people, so don’t be shy about sharing your passion for customer service.
Tailor Your Experience: Make sure to highlight any relevant experience you have in administration or customer service. We’re looking for someone who can manage the Lodge effectively, so showcase your skills that align with the role!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your experience and skills more effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Churchill Estates Management.
How to prepare for a job interview at Churchill Retirement
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Lodge Manager role. Familiarise yourself with the responsibilities like organising activities and managing contractors. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your friendly personality and how it positively impacted those around you.
✨Demonstrate Your Administrative Prowess
Be ready to discuss your experience with administration and using Microsoft Office applications. Bring up specific instances where your organisational skills made a difference, especially in a similar environment like retirement living or hospitality.
✨Emphasise Your People Skills
As a Lodge Manager, you'll be interacting with a variety of people. Prepare to talk about how you handle sensitive situations with diplomacy and assertiveness. Share stories that showcase your ability to remain calm under pressure while still being approachable.