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- Tasks: Manage a retirement lodge, organise activities, and ensure excellent customer service.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Other info: Be part of a growing team with ambitious plans for the future.
- Why this job: Make a positive impact on residents' lives while developing your skills.
- Qualifications: Customer service experience and strong administration skills are essential.
The predicted salary is between 17858 - 17858 £ per year.
Salary: £17,858 p/a plus excellent benefits.
Hours: Monday to Friday, 09:00am-14:00pm (25 hours per week)
Location: Queen Elizabeth Lodge, Cliftonville
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
How you’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays pro rata
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Part Time Lodge Manager - Queen Elizabeth Lodge employer: Churchill Retirement
Contact Detail:
Churchill Retirement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Lodge Manager - Queen Elizabeth Lodge
✨Tip Number 1
Get to know the company! Research Churchill Estates Management and their values. When you understand what they stand for, you can tailor your approach and show how you fit right in with their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and administration. Think of examples from your past experiences that highlight your skills and how you can make a positive impact at the Lodge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Churchill Estates Management.
We think you need these skills to ace Part Time Lodge Manager - Queen Elizabeth Lodge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and outgoing personality shine through. We want to see how you connect with people, so share experiences that highlight your customer service skills and love for working with others.
Tailor Your CV: Make sure your CV is tailored to the Lodge Manager role. Highlight any relevant experience in administration, customer service, or similar sectors like retirement living or hospitality. We’re looking for specific examples that demonstrate your skills!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Churchill Estates Management!
How to prepare for a job interview at Churchill Retirement
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Lodge Manager role. Familiarise yourself with the responsibilities like organising activities and managing contractors. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your friendly personality and how you handle sensitive situations with diplomacy.
✨Demonstrate Your Administrative Prowess
Be ready to discuss your administrative skills and experience with Microsoft Office applications. You might be asked about how you manage tasks efficiently, so think of specific instances where your organisational skills made a difference.
✨Emphasise Your Ability to Work Independently
As a Lodge Manager, you'll often work alone, so it's crucial to convey your ability to use your initiative. Share examples of times when you've successfully managed projects or tasks independently, showcasing your calmness under pressure.