Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage a retirement lodge, ensuring a positive living experience for residents.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Other info: Work independently in a rewarding role with great career prospects.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and administration is essential.
The predicted salary is between 12857 - 12857 £ per year.
Salary: £25,000 per annum, pro rata, plus excellent benefits (actual salary £12,857 p/a)
Hours: Part-time, 18 hours per week. Monday - 9am - 1:00pm, Tuesday - Friday - 9am - 12:30
Location: Fordwich Place, Sandwich, Kent, CT13 0QR
About the role
Churchill Estates Management are recruiting for an exceptional part-time Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you’ll be rewarded
- Annual holiday entitlement of 24 days, pro rata + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.
Part-time Lodge Manager employer: Churchill Retirement
Contact Detail:
Churchill Retirement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Lodge Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Churchill Estates Management. Understanding their values like Trust, Openness, and Communication will help you connect with them during your chat.
✨Tip Number 2
Show off your people skills! As a Lodge Manager, you'll be working closely with residents. Be ready to share examples of how you've provided excellent customer service in the past – it’ll show you’re the friendly neighbour they need!
✨Tip Number 3
Prepare for situational questions! Think about times when you had to manage a tricky situation or organise an event. Being calm under pressure is key, so have those stories ready to impress them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Part-time Lodge Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and working with people. A friendly tone can make a big difference.
Tailor Your Experience: Make sure to highlight any relevant experience you have in administration or customer service. We’re looking for someone who understands the ins and outs of managing a retirement development, so connect your past roles to what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to showcase your skills and experiences effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Churchill Estates Management!
How to prepare for a job interview at Churchill Retirement
✨Know the Company Inside Out
Before your interview, take some time to research Churchill Estates Management. Understand their values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lodge Manager, your ability to provide first-class customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your friendly personality and how you handle challenging situations with sensitivity and diplomacy.
✨Demonstrate Your Administrative Prowess
Since the role requires strong administration skills, be ready to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might even want to bring along a sample of your work or a project you've managed to showcase your organisational abilities.
✨Prepare Questions That Matter
Interviews are a two-way street, so think of insightful questions to ask about the role and the company culture. Inquire about the types of activities you would organise for the Owners or how they measure success in the Lodge Manager position. This shows your enthusiasm and helps you gauge if it's the right fit for you.