At a Glance
- Tasks: Manage a vibrant retirement community, ensuring a hassle-free lifestyle for residents.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Other info: Be part of a growing team with ambitious plans for the future.
- Why this job: Make a real difference in people's lives while enjoying a rewarding career.
- Qualifications: Experience in customer service and administration is essential.
The predicted salary is between 21428 - 21428 £ per year.
Salary: £21,428.57 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 4:00 pm with 1 hour for lunch, 30 hours per week
Location: Manns Lodge, Cranleigh, Surrey, GU6 8AD
Manns Lodge is a stunning new development of 38 one and two bedroom retirement apartments, in the town of Cranleigh.
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.
Lodge Manager employer: Churchill Retirement
Churchill Estates Management is an exceptional employer, offering a rewarding part-time Lodge Manager role at Lord Rosebury Lodge in Epsom, Surrey. With a strong focus on employee well-being, we provide excellent benefits including generous holiday entitlement, professional development opportunities, and a supportive work culture that values trust, openness, and communication. Join our dedicated team and make a meaningful impact in the lives of our Home Owners while enjoying a fulfilling work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retirement living or customer service sectors. You never know who might have a lead on the perfect Lodge Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching Churchill Estates Management. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Show off your personality! As a Lodge Manager, you'll be working closely with residents, so let your friendly and outgoing nature shine through during interviews. Share stories that highlight your customer service skills and ability to connect with people.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Churchill Estates Management.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Show Your Passion for People:When you're writing your application, let your love for working with people shine through. Share experiences that highlight your customer service skills and how you've made a positive impact in previous roles.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Lodge Manager role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit the bill.
Highlight Your Admin Skills:Since this role involves a lot of administration, be sure to mention your experience with Microsoft Office and any relevant tools. Give examples of how you've successfully managed tasks or projects in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Manns Lodge!
How to prepare for a job interview at Churchill Retirement
✨Know the Lodge Inside Out
Before your interview, take some time to research Manns Lodge and Churchill Estates Management. Familiarise yourself with their values, especially the TORCH principles. This will help you demonstrate your genuine interest in the role and how you align with their mission.
✨Showcase Your Customer Service Skills
As a Lodge Manager, your ability to provide first-class customer service is crucial. Prepare specific examples from your past experiences where you've gone above and beyond for customers. This will highlight your passion for helping others and your suitability for the role.
✨Demonstrate Your Administrative Prowess
Since the role requires strong administrative skills, be ready to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might even want to bring along a sample of your work or a project that showcases your organisational abilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive situations. Think of scenarios where you've had to manage conflicts or make tough decisions, and be prepared to explain your thought process and the outcomes.
