At a Glance
- Tasks: Provide hands-on IT support across multiple locations and troubleshoot tech issues.
- Company: Join Churchill Living, a family-run business dedicated to quality and community.
- Benefits: Enjoy competitive salary, 24 days holiday, and professional development opportunities.
- Other info: Be part of a top-rated workplace with a focus on wellbeing and career growth.
- Why this job: Make a real impact while working with cutting-edge technology in a supportive environment.
- Qualifications: Experience in IT support, strong technical skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 € per year.
Location: Byfleet, Surrey KT14 7AG (office based with travel)
Hours: 37 hours per week, Monday to Friday
About the job
As an IT Field Technician, you’ll play a key role in keeping our Colleagues connected, supported, and productive across multiple business locations. This is a hands-on, varied position where no two days are the same, combining on-site support, remote troubleshooting, and practical technical expertise within a modern workplace environment. You’ll join a collaborative team and work with a broad range of technologies, making a real impact on the day-to-day experience of end users. We’re looking for someone who enjoys solving problems, takes pride in delivering excellent service, and is confident supporting people both remotely and face to face.
This role offers the opportunity to:
- Provide responsive onsite and remote IT support to end users across multiple business locations.
- Travel to divisional offices, sales offices, and lodge sites as required to deliver hands-on technical support.
- Support and maintain modern workplace technologies within a hybrid Microsoft environment.
- Manage user accounts and devices across hybrid Active Directory and Entra ID environments.
- Support and administer Microsoft Intune-managed devices and Microsoft 365 services.
- Help maintain SharePoint environments, including user access, document libraries, and site administration.
- Troubleshoot hardware, software, networking, printer, and connectivity issues efficiently and effectively.
- Configure and support laptops, desktops, mobile devices, printers, and peripheral equipment.
- Assist with onboarding and offboarding activities, including account setup, device provisioning, and access removal.
- Maintain accurate documentation, asset records, and troubleshooting notes to support continuous improvement.
- Liaise with third-party suppliers and support partners, and contribute to IT projects, deployments, and office setups.
- Deliver a consistently high standard of customer service and communication in every interaction.
About you
It’s important to us that you’re passionate about technology and committed to delivering an excellent level of service to colleagues across the Group. You’ll be someone who enjoys helping others, takes ownership of issues, and brings a practical, solutions-focused approach to your work. Our ideal IT Field Technician will bring:
- Previous experience in a field-based IT support, desktop support, or IT technician role, with hands-on knowledge of Microsoft 365, Microsoft Intune, SharePoint, Hybrid Active Directory, and Entra ID.
- Strong technical experience supporting Windows 11, macOS, and Microsoft server technologies.
- A proven ability to support end users across multiple locations and troubleshoot hardware, software, networking, and connectivity issues both remotely and on site.
- Experience with onboarding and offboarding processes, including account setup, device configuration, and user access management.
- A good understanding of networking infrastructure, Wi-Fi, broadband, router configuration, and general connectivity troubleshooting.
- Experience supporting printers and multifunction devices in a busy business environment.
- A solid awareness of cybersecurity best practice and the importance of maintaining secure systems and user access.
- Strong communication skills, with the ability to explain technical issues clearly and confidently to non-technical colleagues.
- A proactive, organised, and customer-focused approach, with the confidence to work independently and manage travel between sites.
As a national company, some travel will be required in this role, so access to a vehicle and a valid UK driving licence are essential.
How you’ll be rewarded
By joining Churchill Living, you’ll become part of a company that genuinely values its people. We’re proud to offer a competitive rewards package designed to support your wellbeing, recognise your contribution, and help you grow your career.
- Competitive salary plus car allowance
- 24 days holiday plus the opportunity to buy more or sell it
- Day off on your birthday
- Company pension contribution
- Wellbeing support including Employee Assistance Programme and Mental Health First Aiders
- Health screening
- Discretionary sick pay
- Group life assurance
- Charity fund matching
- Long service awards and peer to peer recognition scheme
- Professional development
- And much, much more!
About us
We are Churchill Living, the leading provider of housing that offers freedom, independence, and unrivalled living value for the over 60s, and we’re looking for people like you! As a family-run, privately-owned business we have a strong culture built on trust and integrity. We’re proud of what we do, and the people we work with, and we believe in giving something back to the communities where we operate. Our success is built on our fantastic team of more than 700 Colleagues across the country, which is growing all the time. We pride ourselves on building beautiful, quality apartments in desirable locations across the country for those looking for greater freedom and independence. Our developments are designed to provide safety, support and a sense of community for our Customers to enjoy, ensuring peace of mind for them and their families. We are proud to have been voted a Sunday Times Top 10 'Best Places to Work' based on our Colleague feedback. Not only that, but we’ve won a host of industry awards including the prestigious Housebuilder of the Year at the WhatHouse? Awards. If you’re looking for a varied and rewarding IT support role where you can make a real difference, we’d love to hear from you. Join us and be part of an ambitious, successful business that values its people and the contribution they make every day.
IT Field Technician employer: Churchill Retirement
At Churchill Living, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that values each team member's contributions. As an IT Field Technician, you'll enjoy a competitive salary, generous holiday allowance, and numerous professional development opportunities, all while working in a family-run environment that prioritises trust and integrity. With a focus on employee wellbeing and recognition, you'll be part of a growing team dedicated to making a meaningful impact in the lives of our customers across beautiful locations in Surrey and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Technician
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT Field Technician questions and practice your answers. Show off your problem-solving skills and how you handle tech issues under pressure.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of a company that values its team and offers great perks!
We think you need these skills to ace IT Field Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Field Technician role. Highlight your experience with Microsoft 365, Intune, and any hands-on support you've provided. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for technology and customer service. Let us know why you’re excited about this role and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and provide solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Churchill Retirement
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, and SharePoint. Be ready to discuss how you've used these technologies in previous roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past, especially in a field-based setting. Think about specific challenges you faced, how you approached them, and what the outcomes were. This will demonstrate your practical, solutions-focused mindset that the company values.
✨Communicate Clearly and Confidently
Since you'll be supporting non-technical colleagues, practice explaining complex tech concepts in simple terms. During the interview, focus on your communication skills and how you ensure everyone understands the solutions you provide. This is key for delivering excellent customer service.
✨Be Ready to Discuss Travel Logistics
As this role involves travel, be prepared to talk about your experience managing time and logistics between multiple locations. Highlight any previous roles where you had to balance travel with on-site support, and mention your access to a vehicle and valid UK driving licence to reassure them you're ready for the job.
