At a Glance
- Tasks: Provide hands-on IT support across multiple locations and troubleshoot tech issues.
- Company: Join Churchill Living, a family-run business dedicated to quality and community.
- Benefits: Enjoy competitive salary, 24 days holiday, and professional development opportunities.
- Other info: Be part of a top-rated workplace with a focus on wellbeing and career growth.
- Why this job: Make a real impact while working with cutting-edge technology in a supportive environment.
- Qualifications: Experience in IT support, strong technical skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Location: Byfleet, Surrey KT14 7AG (office based with travel)
Hours: 37 hours per week, Monday to Friday
About the job
As an IT Field Technician, you’ll play a key role in keeping our Colleagues connected, supported, and productive across multiple business locations. This is a hands-on, varied position where no two days are the same, combining on-site support, remote troubleshooting, and practical technical expertise within a modern workplace environment. You’ll join a collaborative team and work with a broad range of technologies, making a real impact on the day-to-day experience of end users. We’re looking for someone who enjoys solving problems, takes pride in delivering excellent service, and is confident supporting people both remotely and face to face.
This role offers the opportunity to:
- Provide responsive onsite and remote IT support to end users across multiple business locations.
- Travel to divisional offices, sales offices, and lodge sites as required to deliver hands-on technical support.
- Support and maintain modern workplace technologies within a hybrid Microsoft environment.
- Manage user accounts and devices across hybrid Active Directory and Entra ID environments.
- Support and administer Microsoft Intune-managed devices and Microsoft 365 services.
- Help maintain SharePoint environments, including user access, document libraries, and site administration.
- Troubleshoot hardware, software, networking, printer, and connectivity issues efficiently and effectively.
- Configure and support laptops, desktops, mobile devices, printers, and peripheral equipment.
- Assist with onboarding and offboarding activities, including account setup, device provisioning, and access removal.
- Maintain accurate documentation, asset records, and troubleshooting notes to support continuous improvement.
- Liaise with third-party suppliers and support partners, and contribute to IT projects, deployments, and office setups.
- Deliver a consistently high standard of customer service and communication in every interaction.
About you
It’s important to us that you’re passionate about technology and committed to delivering an excellent level of service to colleagues across the Group. You’ll be someone who enjoys helping others, takes ownership of issues, and brings a practical, solutions-focused approach to your work. Our ideal IT Field Technician will bring:
- Previous experience in a field-based IT support, desktop support, or IT technician role, with hands-on knowledge of Microsoft 365, Microsoft Intune, SharePoint, Hybrid Active Directory, and Entra ID.
- Strong technical experience supporting Windows 11, macOS, and Microsoft server technologies.
- A proven ability to support end users across multiple locations and troubleshoot hardware, software, networking, and connectivity issues both remotely and on site.
- Experience with onboarding and offboarding processes, including account setup, device configuration, and user access management.
- A good understanding of networking infrastructure, Wi-Fi, broadband, router configuration, and general connectivity troubleshooting.
- Experience supporting printers and multifunction devices in a busy business environment.
- A solid awareness of cybersecurity best practice and the importance of maintaining secure systems and user access.
- Strong communication skills, with the ability to explain technical issues clearly and confidently to non-technical colleagues.
- A proactive, organised, and customer-focused approach, with the confidence to work independently and manage travel between sites.
As a national company, some travel will be required in this role, so access to a vehicle and a valid UK driving licence are essential.
How you’ll be rewarded
By joining Churchill Living, you’ll become part of a company that genuinely values its people. We’re proud to offer a competitive rewards package designed to support your wellbeing, recognise your contribution, and help you grow your career.
- Competitive salary plus car allowance
- 24 days holiday plus the opportunity to buy more or sell it
- Day off on your birthday
- Company pension contribution
- Wellbeing support including Employee Assistance Programme and Mental Health First Aiders
- Health screening
- Discretionary sick pay
- Group life assurance
- Charity fund matching
- Long service awards and peer to peer recognition scheme
- Professional development
- And much, much more!
About us
We are Churchill Living, the leading provider of housing that offers freedom, independence, and unrivalled living value for the over 60s, and we’re looking for people like you! As a family-run, privately-owned business we have a strong culture built on trust and integrity. We’re proud of what we do, and the people we work with, and we believe in giving something back to the communities where we operate. Our success is built on our fantastic team of more than 700 Colleagues across the country, which is growing all the time. We pride ourselves on building beautiful, quality apartments in desirable locations across the country for those looking for greater freedom and independence. Our developments are designed to provide safety, support and a sense of community for our Customers to enjoy, ensuring peace of mind for them and their families. We are proud to have been voted a Sunday Times Top 10 'Best Places to Work' based on our Colleague feedback. Not only that, but we’ve won a host of industry awards including the prestigious Housebuilder of the Year at the WhatHouse? Awards. If you’re looking for a varied and rewarding IT support role where you can make a real difference, we’d love to hear from you. Join us and be part of an ambitious, successful business that values its people and the contribution they make every day.
IT Field Technician employer: Churchill Retirement
Churchill Estates Management is an exceptional employer, offering a rewarding part-time Lodge Manager role at Lord Rosebury Lodge in Epsom, Surrey. With a strong focus on employee well-being, we provide excellent benefits including generous holiday entitlement, professional development opportunities, and a supportive work culture that values trust, openness, and communication. Join our dedicated team and make a meaningful impact in the lives of our Home Owners while enjoying a fulfilling work environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Churchill Retirement values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Churchill Retirement might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Churchill Retirement!
✨Direct Apply to Churchill Retirement
Let's not forget to apply directly through the Churchill Retirement website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Churchill Retirement.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Churchill Retirement. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Churchill Retirement
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
