At a Glance
- Tasks: Coordinate lifestyle events and provide excellent customer service to homeowners.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Other info: Be part of a growing team with ambitious plans for the future.
- Why this job: Make a positive impact on the lives of retirees every day.
- Qualifications: Passion for customer service and experience in hospitality or similar fields.
The predicted salary is between 10714 - 10714 £ per year.
Salary: £10,714 per annum, plus excellent benefits
Hours: Thursday and Friday only, 09:00 am to 17:00 pm with 30 min for lunch. Working 15 hours per week.
Location: Park Rise, Hornchurch, Essex, RM12 4YW
Park Rise is a stunning new collection of apartments exclusively designed for a retirement living lifestyle, based in Hornchurch and we are currently recruiting for a diligent, customer focused Estates Manager.
About the role
The Estates Manager has the opportunity to make a positive difference every day to the lives of Homeowners by co-ordinating the development and related activities, with the support of a small team. The Estates Manager will be responsible for organising ‘lifestyle events’ and associated activities to help promote the benefits of retirement living, which in turn will drive sales of private retirement apartments. This will include the hosting of social events such as regular coffee mornings or other activities in order to inspire and attract people over the age of 60 to the prospect of retirement living. In addition, the Estates Manager will provide a professional ‘meet and greet’ concierge service and oversee the day-to-day maintenance of the grounds. The Estates Manager will diary manage and oversee housekeeping, cleaning and gardening works carried out by contractors and will assume line responsibility for an on-site Caretaker. Over time, the supervisory duties may increase. The Estates Manager will build professional working relationships with Havering Council’s own employees, also based on site, and other external contractors. Ultimately, the Estates Manager is the trusted, ‘go-to’ person on-site, liaising with a range of customers, families, guests, contractors and other colleagues. It’s a hugely rewarding role and is pivotal to the success of the development and the enjoyment of Owners.
About you
As our new Estates Manager, your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy coupled with the efficiency and assertiveness to manage a large number of customers, displaying good judgement, co-ordination, initiative and the ability to be calm under pressure. To support with the organisation of events and related administration, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications. This position is ideally suited to people who are motivated to provide a first-class customer service, ideally with experience of similar backgrounds such as retirement living, hotels, hospitality, front of house, concierge services. Experience of leasehold, tenancy, social housing or similar would be an advantage.
How you’ll be rewarded
- Annual holiday entitlement of 24 days (Pro rata) + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
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Estates Manager in Hornchurch employer: Churchill Retirement
At Churchill Estates Management, we pride ourselves on being an excellent employer, offering a supportive and rewarding work environment for our Estates Manager role in Hornchurch. With a focus on professional development, a strong commitment to customer service, and a culture that values trust and communication, our team enjoys a range of benefits including generous holiday entitlement, life assurance, and opportunities for ongoing training. Join us in making a positive impact on the lives of our homeowners while enjoying a fulfilling career in retirement living.
StudySmarter Expert Advice🤫
We think this is how you could land Estates Manager in Hornchurch
✨Tip Number 1
Network like a pro! Reach out to your connections in the retirement living sector or related fields. Attend local events or join online groups where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal chat, let your friendly and outgoing nature shine through. Remember, they’re looking for someone who can connect with homeowners and create a welcoming atmosphere.
✨Tip Number 3
Be proactive! If you see a role that interests you, don’t just wait for the application process. Reach out directly to the hiring manager or team to express your enthusiasm and ask any questions you might have about the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Churchill Estates Management.
We think you need these skills to ace Estates Manager in Hornchurch
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for helping people in your application. We want to see that you genuinely care about creating a positive experience for our Homeowners.
Tailor Your Application:Don’t just send a generic CV! Take the time to tailor your application to the Estates Manager role. Mention any relevant experience in retirement living, hospitality, or customer service that aligns with what we’re looking for.
Be Professional Yet Friendly:Your written application should reflect the friendly and approachable personality we value. Use a warm tone while maintaining professionalism to show us you’re the right fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Churchill Retirement
✨Know Your Audience
Before the interview, take some time to research the company and its values. Understanding their focus on customer service and community engagement will help you tailor your responses to show how you align with their mission.
✨Showcase Your People Skills
As an Estates Manager, you'll be interacting with a variety of people. Prepare examples from your past experiences where you've successfully managed relationships or organised events. This will demonstrate your ability to connect with homeowners and create a welcoming environment.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you've had to act with sensitivity and diplomacy, especially in customer service situations. Practising these responses can give you confidence during the interview.
✨Highlight Your Organisational Skills
Since the role involves managing events and overseeing maintenance, be prepared to discuss your organisational strategies. Share specific tools or methods you use to keep track of tasks and ensure everything runs smoothly, showcasing your administrative capabilities.
