At a Glance
- Tasks: Coordinate lifestyle events and provide excellent customer service to homeowners.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Other info: Be part of a growing team with ambitious plans for the future.
- Why this job: Make a positive impact on the lives of retirees every day.
- Qualifications: Passion for customer service and experience in hospitality or similar fields.
The predicted salary is between 10714 - 10714 £ per year.
Salary: £10,714 per annum, plus excellent benefits
Hours: Thursday and Friday only, 09:00 am to 17:00 pm with 30 min for lunch. Working 15 hours per week.
Location: Park Rise, Hornchurch, Essex, RM12 4YW
Park Rise is a stunning new collection of apartments exclusively designed for a retirement living lifestyle, based in Hornchurch and we are currently recruiting for a diligent, customer focused Estates Manager.
About the role
The Estates Manager has the opportunity to make a positive difference every day to the lives of Homeowners by co-ordinating the development and related activities, with the support of a small team. The Estates Manager will be responsible for organising ‘lifestyle events’ and associated activities to help promote the benefits of retirement living, which in turn will drive sales of private retirement apartments. This will include the hosting of social events such as regular coffee mornings or other activities in order to inspire and attract people over the age of 60 to the prospect of retirement living. In addition, the Estates Manager will provide a professional ‘meet and greet’ concierge service and oversee the day-to-day maintenance of the grounds. The Estates Manager will diary manage and oversee housekeeping, cleaning and gardening works carried out by contractors and will assume line responsibility for an on-site Caretaker. Over time, the supervisory duties may increase. The Estates Manager will build professional working relationships with Havering Council’s own employees, also based on site, and other external contractors. Ultimately, the Estates Manager is the trusted, ‘go-to’ person on-site, liaising with a range of customers, families, guests, contractors and other colleagues. It’s a hugely rewarding role and is pivotal to the success of the development and the enjoyment of Owners.
About you
As our new Estates Manager, your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy coupled with the efficiency and assertiveness to manage a large number of customers, displaying good judgement, co-ordination, initiative and the ability to be calm under pressure. To support with the organisation of events and related administration, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications. This position is ideally suited to people who are motivated to provide a first-class customer service, ideally with experience of similar backgrounds such as retirement living, hotels, hospitality, front of house, concierge services. Experience of leasehold, tenancy, social housing or similar would be an advantage.
How you’ll be rewarded
- Annual holiday entitlement of 24 days (Pro rata) + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
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Estates Manager in Hornchurch employer: Churchill Retirement
Churchill Estates Management is an exceptional employer, offering a rewarding part-time Lodge Manager role at Lord Rosebury Lodge in Epsom, Surrey. With a strong focus on employee well-being, we provide excellent benefits including generous holiday entitlement, professional development opportunities, and a supportive work culture that values trust, openness, and communication. Join our dedicated team and make a meaningful impact in the lives of our Home Owners while enjoying a fulfilling work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Estates Manager in Hornchurch
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Churchill Retirement and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Estates Manager in Hornchurch
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Churchill Retirement that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Churchill Retirement.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Churchill Retirement get a sense of who you are beyond your experience!
How to prepare for a job interview at Churchill Retirement
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Churchill Retirement and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
