At a Glance
- Tasks: Manage a retirement lodge, ensuring a positive living experience for residents.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Other info: Be part of a growing team with a focus on trust and communication.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in customer service and administration is essential.
The predicted salary is between 19643 - 19643 £ per year.
Salary: £19,643 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 3:00 pm, 27.5 hours per week
Location: Royal Lodge, Hardings Lane, Gillingham, SP8 4WG
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you’ll be rewarded
- Annual holiday entitlement of 24 days (Pro rata) + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Lodge Manager in Gillingham employer: Churchill Retirement
Churchill Estates Management is an exceptional employer, offering a rewarding role as Lodge Manager at our Royal Lodge in Gillingham. With a strong focus on employee development, we provide thorough training and professional qualifications, alongside generous benefits such as 24 days of annual leave and life assurance. Join our friendly, customer-focused team where your passion for service will make a meaningful difference in the lives of our Home Owners.
StudySmarter Expert Advice🤫
We think this is how you could land Lodge Manager in Gillingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Churchill Estates Management. Understanding their values like Trust, Openness, and Communication will help you connect with the interviewers and show that you're a great fit.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Think about your past experiences and how they relate to the Lodge Manager role. We want you to feel confident and ready to shine!
✨Tip Number 3
Show off your personality! As a Lodge Manager, being friendly and approachable is key. During your interview, let your outgoing nature come through. Share stories that highlight your love for working with people and making a positive impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Churchill Estates Management. Don’t miss out on this opportunity!
We think you need these skills to ace Lodge Manager in Gillingham
Some tips for your application 🫡
Show Your Passion for People:In your application, let us see your love for working with people shine through! Share experiences where you've made a positive impact on others, especially in customer service roles. We want to know how you can bring that friendly neighbour vibe to our Home Owners.
Highlight Your Admin Skills:Since this role involves a lot of coordination and administration, make sure to showcase your organisational skills. Mention any experience you have with Microsoft Office, especially Excel and Outlook, as these will be key in managing the lodge effectively.
Be Yourself:We’re looking for someone with an outgoing personality, so don’t be afraid to let your true self come through in your application. Share anecdotes that reflect your character and how you handle situations with sensitivity and diplomacy.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at Churchill Retirement
✨Know the Company Inside Out
Before your interview, take some time to research Churchill Estates Management. Understand their values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lodge Manager, your ability to provide first-class customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you’ve handled difficult situations with sensitivity and diplomacy, as this will resonate well with the interviewers.
✨Demonstrate Your Administrative Prowess
Since the role requires strong administrative skills, be ready to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might even want to bring along a sample of your work or a project you've managed to illustrate your capabilities.
✨Prepare Questions That Matter
Interviews are a two-way street, so prepare thoughtful questions about the role and the company culture. Ask about the types of activities you would be organising for the Owners or how they measure success in the Lodge Manager position. This shows your enthusiasm and helps you gauge if the role is right for you.
