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- Tasks: Manage a retirement lodge, organise activities, and provide excellent customer service.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: £21,000 salary, rent-free apartment, 24 days holiday, and professional development.
- Other info: Live on-site with your partner and a small pet; dynamic work environment.
- Why this job: Make a positive impact on residents' lives while enjoying a vibrant community.
- Qualifications: Experience in customer service and administration; love for people is essential.
The predicted salary is between 21000 - 21000 £ per year.
Rewards & Benefits: £21,000 per annum, plus a rent-free two-bedroom apartment on-site, plus excellent Colleague benefits.
Hours: Monday to Friday 09:00 am – 17:00 pm (one hour unpaid lunch break).
Location: Acacia Lodge, Fareham, Hampshire, PO16 7SX.
About the role:
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as the Residential Lodge Manager. This 'live-in' position is a varied and interesting role that provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you:
- Your circumstances will be such that you are able to live on-site, in the apartment provided, rent-free.
- Your passion for excellent customer service is vital.
- You’ll have an outgoing and friendly personality with a love of people.
- You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development.
- You’ll display good judgement and the ability to be calm under pressure.
- Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
- You’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
How you’ll be rewarded:
- Remuneration includes a rent-free two-bedded apartment, plus £21,000 per annum.
- Your partner and a small pet are welcome.
- Annual holiday entitlement of 24 days + Bank Holidays.
- A day off on your Birthday.
- Life Assurance.
- Eye Care reimbursement.
- Colleague Introduction reward scheme.
- Thorough induction programme and ongoing training.
- Professional development and qualifications.
About us:
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally, overseeing more than 8000 apartments, providing property services and customer care to over 10,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Residential Lodge Manager in Fareham employer: Churchill Retirement
Contact Detail:
Churchill Retirement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Lodge Manager in Fareham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Churchill Estates Management. Understand their values and what they stand for. This will help you connect with them during the conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Think about your past experiences and how they relate to the role of Residential Lodge Manager. We want you to feel confident and ready to showcase your skills!
✨Tip Number 3
Show your personality! This role is all about being a friendly neighbour and connecting with residents. During your interview, let your outgoing nature shine through. Share stories that highlight your love for working with people and how you've made a positive impact in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team at Churchill Estates Management. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Residential Lodge Manager in Fareham
Some tips for your application 🫡
Show Your Passion for People: In your application, let us see your love for working with people shine through! Share experiences where you've made a positive impact on others' lives, especially in customer service roles.
Highlight Your Admin Skills: Since this role involves a fair bit of administration, make sure to showcase your organisational skills. Mention any relevant experience with Microsoft Office and how you’ve used it to keep things running smoothly.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality come through in your application. A friendly and approachable tone can go a long way in showing us you’re the right fit for our community.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Acacia Lodge!
How to prepare for a job interview at Churchill Retirement
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Residential Lodge Manager. Familiarise yourself with the key tasks like organising activities and managing contractors. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your friendly personality and how you handle sensitive situations with diplomacy.
✨Demonstrate Your Administrative Prowess
Brush up on your Microsoft Office skills, especially Outlook, as you'll need to manage communications effectively. Bring examples of how you've successfully organised events or managed administrative tasks in previous roles to showcase your efficiency.
✨Emphasise Your Ability to Work Independently
This position requires a lot of self-initiative, so be ready to discuss times when you've worked independently and made decisions under pressure. Show that you can be calm and collected while managing the safety and security of the development.