At a Glance
- Tasks: Coordinate development activities and provide top-notch service to our Home Owners.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Other info: Be part of a growing team with ambitious plans for the future.
- Why this job: Make a positive impact on people's lives every day in a rewarding role.
- Qualifications: Experience in customer service and administration is essential.
The predicted salary is between 27000 - 27000 £ per year.
Salary: £27,000 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
Location: This role covers 2 sites within Eastbourne, Granville Court and Cheriton Court.
About the role
Churchill Estates Management are recruiting for an exceptional Development Manager for our developments in Eastbourne. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you will have line management responsibility for one other and you will be responsible for the maintenance of the property, and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Development Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Development Manager in Eastbourne employer: Churchill Retirement
Churchill Estates Management is an exceptional employer, offering a rewarding role as a Development Manager in the beautiful coastal town of Eastbourne. With a strong focus on employee growth, we provide comprehensive training, professional development opportunities, and a supportive work culture that values trust, openness, and respect. Enjoy a competitive salary, generous holiday entitlement, and the chance to make a meaningful impact in the lives of our Home Owners while working in a friendly and fulfilling environment.
StudySmarter Expert Advice🤫
We think this is how you could land Development Manager in Eastbourne
✨Tip Number 1
Network like a pro! Reach out to people in the retirement living and customer service sectors. Attend local events or join online groups where you can connect with others who might know about job openings or can give you insider tips.
✨Tip Number 2
Show your personality! When you get an interview, let your friendly and outgoing nature shine through. Remember, they’re looking for someone who can be a 'friendly neighbour' to the Owners, so don’t be afraid to show them how you’d fit into that role.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you’ve had to manage conflicts or provide excellent customer service. Be ready to share those stories, as they’ll want to see how you handle pressure and maintain safety and security.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Churchill Estates Management and being part of our success story.
We think you need these skills to ace Development Manager in Eastbourne
Some tips for your application 🫡
Show Your Passion for People:In your application, let us see your love for working with people shine through! Share experiences where you've made a positive impact on others, especially in customer service roles. We want to know how you can bring that friendly neighbour vibe to our Owners.
Highlight Your Admin Skills:Since this role involves a lot of coordination and administration, make sure to showcase your organisational skills. Mention any experience you have with Microsoft Office, especially Excel and Outlook, as these will be key in managing the development effectively.
Be Yourself:We’re looking for someone with an outgoing personality, so don’t be afraid to let your true self come through in your application. Use a friendly tone and share anecdotes that reflect your character and how you handle situations with sensitivity and assertiveness.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and get you one step closer to joining our amazing team at Churchill Estates Management!
How to prepare for a job interview at Churchill Retirement
✨Know the Company Inside Out
Before your interview, take some time to research Churchill Estates Management. Understand their values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Development Manager, your ability to provide first-class customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you’ve handled difficult situations with sensitivity and diplomacy, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
This role involves coordinating various activities and managing maintenance schedules. Bring along examples of how you've successfully organised events or managed projects in the past. Discuss your proficiency with Microsoft Office applications, particularly Excel and Outlook, as these are essential tools for the job.
✨Be Yourself and Show Your Personality
Churchill Estates Management is looking for someone with an outgoing and friendly personality. During the interview, let your true self shine through. Share your passion for working with people and how you can contribute to creating a happy and fulfilling lifestyle for the Owners. A genuine connection can make all the difference!
