At a Glance
- Tasks: Manage a retirement lodge, ensuring a positive living experience for residents.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Other info: Be part of a growing team with a focus on trust and communication.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in customer service and administration is essential.
The predicted salary is between 19642 - 19642 € per year.
Salary: £19,642.86 per annum, plus excellent benefits
Hours: Monday to Friday, 9:00 am to 2:30 pm, 27.5 hours per week
Location: Dickens Lodge, Wealdhurst Park, Broadstairs, CT10 2DY
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for one of our retirement developments in Broadstairs. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Lodge Manager in Broadstairs employer: Churchill Retirement
At Churchill Estates Management, we pride ourselves on being an exceptional employer, offering a supportive work culture that values Trust, Openness, Respect, Communication, and Honesty. As a Lodge Manager at Dickens Lodge in Broadstairs, you will enjoy a rewarding role with flexible hours, competitive salary, and generous benefits including professional development opportunities and a day off on your birthday. Join our dedicated team and make a meaningful impact in the lives of our Home Owners while enjoying a fulfilling career in retirement living.
StudySmarter Expert Advice🤫
We think this is how you could land Lodge Manager in Broadstairs
✨Tip Number 1
Get to know the company culture! Before your interview, check out Churchill Estates Management's values and mission. This will help you align your answers with what they care about, showing you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in customer service and administration can make a difference at Dickens Lodge.
✨Tip Number 3
Show your personality! As a Lodge Manager, you'll be the friendly face for the Owners. Be sure to let your outgoing nature shine during the interview – they want someone who can connect with people easily.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Churchill Estates Management.
We think you need these skills to ace Lodge Manager in Broadstairs
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your friendly and outgoing nature, so don’t be afraid to inject a bit of warmth into your words. Remember, this role is all about connecting with people!
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service, administration, or similar fields. We’re looking for someone who understands the importance of providing first-class service, so connect your past roles to what we do at Churchill Estates Management.
Be Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points where necessary to make it easy for us to see your skills and experiences. We appreciate straightforward communication!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Churchill Retirement
✨Know the Company Inside Out
Before your interview, take some time to research Churchill Estates Management. Understand their values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lodge Manager, your ability to provide first-class customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you’ve handled difficult situations with sensitivity and diplomacy, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
This role involves a lot of coordination and administration. Be ready to discuss your experience with managing schedules, organising events, and using Microsoft Office applications like Excel and Outlook. You might even want to bring a portfolio showcasing your organisational achievements to impress them!
✨Be Yourself and Show Your Personality
The Lodge Manager position requires someone who is outgoing and friendly. Don’t be afraid to let your personality shine through during the interview. Share your passion for working with people and how you can contribute to creating a happy and fulfilling lifestyle for the Owners at Dickens Lodge.
