At a Glance
- Tasks: Coordinate development activities and provide exceptional service to our Home Owners.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Other info: Be part of a growing team with a focus on trust and communication.
- Why this job: Make a positive impact on the lives of retirees every day.
- Qualifications: Experience in customer service and administration is essential.
The predicted salary is between 26000 - 26000 £ per year.
Salary: £26,000 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
Location: Tudor Grange, 114 Westcombe Park Road, Blackheath, London, SE3 7RZ
About the role
Churchill Estates Management are recruiting for an exceptional Development Manager for our development in Blackheath, London. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you will have line management responsibility for one other and you will be responsible for the maintenance of the property, and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Development Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Development Manager in Blackheath employer: Churchill Retirement
Churchill Estates Management is an exceptional employer located in the heart of Blackheath, London, offering a rewarding role as a Development Manager. With a strong focus on employee growth, we provide comprehensive training, professional development opportunities, and a supportive work culture that values trust, openness, and respect. Enjoy a competitive salary, generous holiday entitlement, and the chance to make a meaningful impact in the lives of our Home Owners while being part of a dedicated and friendly team.
StudySmarter Expert Advice🤫
We think this is how you could land Development Manager in Blackheath
✨Tip Number 1
Network like a pro! Reach out to people in the retirement living and customer service sectors. Attend local events or join online groups where you can connect with others who might know about job openings or can give you insider tips.
✨Tip Number 2
Show off your personality! When you get an interview, let your friendly and outgoing nature shine through. Remember, they’re looking for someone who can be a 'friendly neighbour' to the Owners, so be yourself and engage with them.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you’ve had to manage conflicts or provide excellent customer service. They’ll want to see how you handle pressure and ensure safety, so have some examples ready to share.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Churchill Estates Management. Don’t miss out on this opportunity!
We think you need these skills to ace Development Manager in Blackheath
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and working with people. A friendly tone can make a big difference!
Tailor Your Experience:Make sure to highlight any relevant experience you have in administration, customer service, or similar fields. We’re looking for someone who understands the ins and outs of providing a first-class service, so connect your past roles to what we do at Churchill Estates Management.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to showcase your skills and experiences effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Churchill Estates Management!
How to prepare for a job interview at Churchill Retirement
✨Know Your Stuff
Before the interview, make sure you understand Churchill Estates Management's values and mission. Familiarise yourself with their approach to retirement living and customer service. This will help you align your answers with what they’re looking for.
✨Showcase Your People Skills
As a Development Manager, you'll be working closely with residents and contractors. Prepare examples of how you've successfully managed relationships in previous roles. Highlight your ability to communicate effectively and handle sensitive situations with care.
✨Demonstrate Your Organisational Skills
Since the role involves coordinating activities and managing maintenance, be ready to discuss your experience with administration and event planning. Bring up specific tools or methods you’ve used to stay organised and efficient in past jobs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, upcoming projects, or how they measure success in the Development Manager position. This shows you’re genuinely interested and engaged.
