At a Glance
- Tasks: Manage a retirement lodge, organise activities, and ensure a safe, welcoming environment for residents.
- Company: Join Churchill Estates Management, a leader in retirement living with a focus on community.
- Benefits: Earn £18,500 plus a rent-free apartment, 24 days holiday, and professional development opportunities.
- Other info: Live on-site, bring your partner and pet, and enjoy a rewarding career.
- Why this job: Make a positive impact on residents' lives while enjoying a vibrant community atmosphere.
- Qualifications: Experience in customer service and administration; love for people is essential.
The predicted salary is between 18500 - 18500 € per year.
Rewards & Benefits: £18,500 per annum, plus a rent‑free one‑bedroom apartment on‑site, plus excellent Colleague benefits.
Hours: Monday to Friday 09:00 am - 17:00 pm (one hour unpaid lunch break).
Location: Nicholls Lodge, Bishops Stortford, Hertfordshire.
About the role: Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as the Residential Lodge Manager. This 'live-in' position is a varied and interesting role that provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a 'friendly neighbour', you'll be organising activities, co‑ordinating the development, managing contractors, completing health and safety checks and much more! Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first‑class service to Owners. You'll be the trusted, 'go‑to' person on‑site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you: Your circumstances will be such that you are able to live on‑site, in the apartment provided, rent‑free. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first‑class customer service with excellent administration skills.
How you'll be rewarded: Remuneration includes a rent‑free one‑bedded apartment, plus £21,000 per annum. Your partner and a small pet are welcome. Annual holiday entitlement of 24 days + Bank Holidays. A day off on your Birthday. Life Assurance. Eye Care reimbursement. Colleague Introduction reward scheme. Thorough induction programme and ongoing training. Professional development and qualifications.
Residential Lodge Manager employer: Churchill Retirement PLC
Churchill Estates Management is an exceptional employer, offering a unique opportunity to work as a Residential Lodge Manager in the heart of Bishops Stortford. With a rent-free one-bedroom apartment included, a supportive work culture, and a focus on employee growth through ongoing training and professional development, you will find a rewarding environment where your contributions truly make a difference in the lives of our Home Owners. Join us to enjoy a fulfilling career that combines excellent benefits with the chance to create a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Lodge Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Churchill Estates Management. Understanding their values and how they operate will help you connect with them during your chat. Plus, it shows you're genuinely interested!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can make a positive impact on the lives of the Home Owners.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It’ll help you feel more confident and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Lodge Manager position!
We think you need these skills to ace Residential Lodge Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and outgoing personality shine through. We want to see how you connect with people, so share examples of your customer service experience that highlight your love for working with others.
Tailor Your Application:Make sure to tailor your application specifically for the Residential Lodge Manager role. Highlight your administrative skills and any relevant experience in retirement living or similar sectors. This will show us that you understand what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Churchill Retirement PLC
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Residential Lodge Manager. Familiarise yourself with the key tasks like organising activities, managing contractors, and ensuring health and safety checks. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is all about providing excellent customer service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for customers or resolved conflicts effectively. This will highlight your suitability for the role.
✨Demonstrate Your People Skills
As a Residential Lodge Manager, you'll be interacting with a variety of people daily. During the interview, convey your friendly and outgoing personality. Share anecdotes that showcase your ability to connect with others, especially in sensitive situations, as this is crucial for creating a positive environment for the Home Owners.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the community activities they organise or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
