At a Glance
- Tasks: Manage a retirement lodge, organise activities, and provide excellent customer service.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Earn £21,000 plus a rent-free 2-bedroom apartment and great perks.
- Other info: Live on-site and enjoy a supportive, rewarding work environment.
- Why this job: Make a positive impact on residents' lives every day.
- Qualifications: Experience in administration and customer service is essential.
The predicted salary is between 21000 - 21000 € per year.
- Benefits: £21,000 with a rent free 2-bedroom apartment on-site, plus excellent Colleague benefits
- Hours:Monday to Friday 09:00 am 17:00 pm
- Location: Homebridge House, Salisbury Road, Fordingbridge, Hampshire, SP6 1JJ
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as the Residential Development Manager. This \'live-in\' position is a varied and interesting role that provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a friendly neighbour, youll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more
Reporting to the Area Manager, youll be managing both the maintenance of the property and providing a first-class service to Owners. Youll be the trusted, go-to person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
Please note this role is residential so requires you to live on site
About you
Your circumstances will be such that you are able to live on-site, in the apartment provided, rent-free.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, youll have an outgoing and friendly personality with a love of people. Youll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, youll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work front of house and is focused on providing a first-class customer service with excellent administration skills.
How youll be rewarded
- Remuneration includes a rent-free, 2-bedded apartment plus £21,000 per annum
- Your partner is welcome
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Thorough induction programme and ongoing training
- Professional development and qualifications
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Residential Lodge Manager in Fordingbridge employer: Churchill Retirement PLC
Churchill Estates Management is an exceptional employer, offering a unique opportunity to work as a Residential Lodge Manager in a supportive and rewarding environment. With a rent-free two-bedroom apartment included, competitive salary, and a strong focus on employee development, you will thrive in a culture that values trust, openness, and communication while making a meaningful impact on the lives of our residents. Join us in Fordingbridge, where your passion for customer service and community engagement will be celebrated and nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Lodge Manager in Fordingbridge
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Churchill Estates Management. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Residential Lodge Manager, you'll be working closely with residents and contractors. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed events or projects in the past. This will demonstrate your ability to juggle multiple tasks and keep everything running smoothly at the lodge.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Residential Lodge Manager in Fordingbridge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and outgoing personality shine through. We want to see how you connect with people, so share experiences that highlight your love for customer service and working with others.
Tailor Your Application:Make sure to tailor your application to the role of Residential Lodge Manager. Highlight your administration skills and any relevant experience in retirement living or customer service. We’re looking for someone who understands the unique needs of our Home Owners.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Churchill Retirement PLC
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Residential Lodge Manager. Familiarise yourself with the key tasks like organising activities and managing contractors. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role is all about working with people, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you made a positive impact on someone's experience, as this will highlight your suitability for the position.
✨Demonstrate Your Administrative Skills
Brush up on your Microsoft Office skills, especially Outlook, as you'll need to manage communications effectively. Bring along any relevant documents or reports you've created in previous roles to showcase your organisational abilities during the interview.
✨Emphasise Your Problem-Solving Abilities
Prepare to discuss how you've handled challenging situations in the past, particularly those that required calmness under pressure. This will show that you can maintain safety and security while providing a first-class service to residents.
