At a Glance
- Tasks: Manage a retirement lodge, coordinate activities, and provide top-notch customer service.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Other info: Be part of a growing team with ambitious plans for the future.
- Why this job: Make a positive impact on residents' lives while enjoying a rewarding work environment.
- Qualifications: Experience in customer service and administration is essential.
The predicted salary is between 18600 - 20800 £ per year.
- Salary: £25,000 per annum, pro rata, plus excellent benefits (actual salary £12,857 p/a)
- Hours: Part-time, 18 hours per week. Monday - 9am - 1:00pm, Tuesday - Friday - 9am - 12:30
- Location: Fordwich Place, Sandwich, Kent, CT13 0QR
About the role
Churchill Estates Management are recruiting for an exceptional part‑time Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co‑ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle‑free retirement living lifestyle.
Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first‑class service to Owners. In this autonomous role, you'll be the trusted, "go‑to" person on‑site and a "friendly neighbour" for Owners. You will liaise with a range of customers and suppliers, manage contractors, schedule maintenance, complete health and safety checks, organise activities and events for Owners and much more!
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work "front of house" and is focused on providing a first‑class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you'll be rewarded
- Annual holiday entitlement of 24 days, pro rata + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award‑winning, customer‑focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
Part-time Lodge Manager employer: Churchill Retirement PLC
Churchill Estates Management is an exceptional employer, offering a rewarding role as a Lodge Manager in the picturesque Malvern area. With a strong focus on employee well-being, we provide excellent benefits including 24 days of annual leave, professional development opportunities, and a supportive work culture that values trust, openness, and respect. Join our dedicated team and make a meaningful impact in the lives of our Home Owners while enjoying a fulfilling career in retirement living.
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Lodge Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Churchill Estates Management. Understanding their values like Trust, Openness, and Communication will help you connect with them during your chat.
✨Tip Number 2
Show off your people skills! As a Lodge Manager, you'll be working closely with residents. Be ready to share examples of how you've provided excellent customer service in the past – it’ll show you’re the friendly neighbour they need!
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you had to manage maintenance issues or organise events. Being able to demonstrate your problem-solving skills will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Part-time Lodge Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and working with people. A friendly tone can make a big difference!
Tailor Your Experience:Make sure to highlight any relevant experience you have in administration, customer service, or similar roles. We’re looking for someone who understands the importance of providing a hassle-free living environment, so connect your past roles to this position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to showcase your skills and experiences effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Churchill Estates Management!
How to prepare for a job interview at Churchill Retirement PLC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Lodge Manager role. Familiarise yourself with the responsibilities, such as coordinating activities and managing maintenance. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your People Skills
Since this role is all about working with people, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you made a positive impact on someone's experience, especially in a retirement or community setting.
✨Demonstrate Your Administrative Prowess
Highlight your administrative skills by discussing your experience with Microsoft Office applications, particularly Excel and Outlook. Be prepared to explain how you've used these tools to organise events or manage schedules effectively.
✨Emphasise Your Problem-Solving Abilities
In a role that requires calmness under pressure, it's crucial to show that you can handle challenges. Prepare examples of times when you've had to think on your feet or resolve conflicts, especially in a customer-facing environment. This will illustrate your ability to maintain a hassle-free living experience for the Owners.
