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- Tasks: Manage a retirement lodge, coordinate activities, and provide top-notch customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation in the UK.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration is essential; must be outgoing and organised.
- Other info: Work 30 hours a week, Monday to Friday, in a rewarding role with growth potential.
The predicted salary is between 15430 - 22430 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
- Salary: £19,286 per annum, plus excellent benefits
- Hours: 30 hours per week – Monday to Friday, 09:00 am to 16:00 pm
- Location: Cavendish Lodge, Glastonbury – BA6 9FD
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for one of our existing developments in Glastonbury, Somerset. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you\’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you\’ll be the trusted, \’go-to\’ person on-site and a \’friendly neighbour\’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work \’front of house\’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you\’ll have an outgoing and friendly personality with a love of people. You\’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you\’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you\’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.
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Part time Lodge Manager employer: Churchill Retirement PLC
Contact Detail:
Churchill Retirement PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time Lodge Manager
✨Tip Number 1
Familiarise yourself with the specific needs of retirement living. Understanding the unique challenges and joys faced by older adults can help you connect better with potential employers and demonstrate your passion for enhancing their quality of life.
✨Tip Number 2
Network within the retirement living and social care sectors. Attend local events or join online forums to meet professionals in the field. This can provide valuable insights and potentially lead to referrals or recommendations for the Lodge Manager position.
✨Tip Number 3
Showcase your customer service skills through real-life examples. Prepare anecdotes that highlight your ability to handle difficult situations with sensitivity and diplomacy, as well as your commitment to providing excellent service.
✨Tip Number 4
Research Churchill Estates Management and their values. Understanding their mission and how they operate will allow you to tailor your approach during interviews, demonstrating that you align with their commitment to trust, openness, and respect.
We think you need these skills to ace Part time Lodge Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Lodge Manager position. Tailor your application to highlight relevant experience in administration, customer service, and any background in retirement living or similar sectors.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and achievements. Emphasise your customer service skills and any administrative roles you've held, as these are crucial for this position.
Write a Strong Cover Letter: In your cover letter, express your passion for working with people and your commitment to providing excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to manage a property and engage with residents effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for a Lodge Manager.
How to prepare for a job interview at Churchill Retirement PLC
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative abilities, be prepared to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might want to mention any relevant projects or tasks that showcase your organisational skills.
✨Highlight Your People Skills
As a Lodge Manager, you'll be interacting with a variety of people. Use the interview to highlight your interpersonal skills. Share stories that illustrate your ability to connect with others, manage conflicts, and create a friendly atmosphere.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing maintenance issues or organising events. Think through potential scenarios and prepare your responses, focusing on your problem-solving skills and ability to remain calm under pressure.