At a Glance
- Tasks: Manage a retirement lodge, ensuring a hassle-free living experience for residents.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Other info: Work independently in a friendly environment with great career growth.
- Why this job: Make a positive impact on residents' lives while enjoying a rewarding role.
- Qualifications: Experience in customer service and administration is essential.
The predicted salary is between 19642 - 19642 € per year.
Salary: £19,642.86 per annum, plus excellent benefits
Hours: Monday to Friday, 9:00 am to 2:30 pm, 27.5 hours per week
Location: Dickens Lodge, Wealdhurst Park, Broadstairs, CT10 2DY
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for one of our retirement developments in Broadstairs. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you coordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry‑free retirement living lifestyle. Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first‑class service to Owners. In this autonomous role, you'll be the trusted, ‘go‑to’ person on‑site and a ‘friendly neighbour’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first‑class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you'll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally, overseeing more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. We are rapidly growing and have ambitious plans for the future.
Lodge Manager in Margate employer: Churchill Retirement PLC
Churchill Estates Management is an exceptional employer, offering a rewarding role as Lodge Manager at Dickens Lodge in Broadstairs. With a strong focus on employee well-being, we provide excellent benefits including 24 days of annual leave, professional development opportunities, and a supportive work culture that values customer service and community engagement. Join us to make a meaningful impact in the lives of our Home Owners while enjoying a fulfilling career in a dynamic and growing organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Lodge Manager in Margate
✨Tip Number 1
Get to know the company! Research Churchill Estates Management and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former Lodge Managers on LinkedIn or at industry events. They can provide insider tips and might even refer you for the position, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and administration. Think about specific examples from your past experiences that demonstrate your skills and how you can make a positive impact at the lodge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Churchill Estates Management.
We think you need these skills to ace Lodge Manager in Margate
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your love for working with people shine through. Share experiences that highlight your customer service skills and how you've made a positive impact in previous roles. We want to see that you genuinely care about making a difference!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Lodge Manager role. Highlight relevant experience in administration, customer service, or any similar fields. We appreciate when applicants take the time to align their skills with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We value clarity, so make it easy for us to see why you’d be a great fit for the role without having to sift through unnecessary details.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Churchill Estates Management!
How to prepare for a job interview at Churchill Retirement PLC
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Lodge Manager role. Familiarise yourself with the responsibilities like coordinating activities, managing maintenance, and providing top-notch customer service. This will help you answer questions confidently and show that you're genuinely interested in making a positive impact.
✨Showcase Your People Skills
Since this role is all about working with people, be ready to share examples of how you've successfully interacted with customers or clients in the past. Highlight your ability to be friendly, approachable, and sensitive to the needs of others. This will demonstrate that you have the right personality for the job.
✨Demonstrate Your Administrative Prowess
As an accomplished administrator, you'll need to showcase your skills with Microsoft Office applications. Bring up specific instances where you've used Excel or Outlook to manage tasks efficiently. This will reassure the interviewers that you can handle the administrative side of the role with ease.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the company and the role, such as inquiries about the community events or how they measure success in the Lodge. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
