At a Glance
- Tasks: Manage a retirement lodge, ensuring a positive living experience for residents.
- Company: Join Churchill Estates Management, a leader in retirement living with over 220 developments nationwide.
- Benefits: Enjoy 24 days holiday, a day off on your birthday, and professional development opportunities.
- Other info: Be part of an award-winning team that values trust, openness, and respect.
- Why this job: Make a real difference in people's lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration is essential; strong communication skills are a must.
The predicted salary is between 19500 - 26000 £ per year.
Salary: £19,642.86 per annum, plus excellent benefits
- Hours: Monday to Friday, 9:00 am to 2:30 pm, 27.5 hours per week
- Location: Dickens Lodge, Wealdhurst Park, Broadstairs, CT10 2DY
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for one of our retirement developments in Broadstairs. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you coordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry‑free retirement living lifestyle.
Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first‑class service to Owners. In this autonomous role, you'll be the trusted, ‘go‑to’ person on‑site and a ‘friendly neighbour’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first‑class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you'll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally, overseeing more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. We are rapidly growing and have ambitious plans for the future.
Lodge Manager employer: Churchill Retirement PLC
At Churchill Estates Management, we pride ourselves on being an exceptional employer, offering a supportive work culture that values Trust, Openness, Respect, Communication, and Honesty. As a Lodge Manager at our beautiful St Pauls Lodge in Shoreham by Sea, you'll enjoy a rewarding role with excellent benefits, including 24 days of annual leave, professional development opportunities, and a day off on your birthday. Join our dedicated team and make a meaningful impact on the lives of our Home Owners while enjoying a fulfilling career in retirement living.
StudySmarter Expert Advice🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating how you embody these values in your interactions can set you apart during the interview process.
✨Tip Number 2
Highlight your experience in customer service and administration by preparing specific examples of how you've positively impacted previous roles. This will showcase your ability to provide first-class service, which is crucial for a Lodge Manager.
✨Tip Number 3
Research the retirement living sector and understand the unique challenges and rewards it presents. Being knowledgeable about the industry will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple tasks effectively. Since the role involves coordinating activities and managing maintenance, showcasing your ability to juggle responsibilities will be key to landing the job.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Lodge Manager position. Tailor your application to highlight relevant experience in administration, customer service, and any background in retirement living or similar sectors.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and achievements. Emphasise your customer service skills and any administrative roles you've held, as these are crucial for the Lodge Manager position.
Write a Strong Cover Letter:Your cover letter should express your passion for working with people and your commitment to providing excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to manage a property and coordinate activities effectively.
Proofread Your Application:Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for a Lodge Manager.
How to prepare for a job interview at Churchill Retirement PLC
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a retirement living or hospitality context.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative abilities, be prepared to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might want to mention any relevant projects where you successfully managed schedules or organised events.
✨Highlight Your People Skills
As a Lodge Manager, you'll be interacting with a variety of people daily. Use the interview to showcase your outgoing personality and ability to connect with others. Share anecdotes that illustrate your sensitivity and diplomacy when dealing with residents' needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing maintenance issues or organising activities for residents. Think through potential scenarios in advance and outline your approach to ensure you can demonstrate your problem-solving skills effectively.
