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- Tasks: Manage a retirement lodge, coordinating activities and ensuring a hassle-free living experience for residents.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation across the UK.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration is essential; strong communication and organisational skills are a must.
- Other info: Be part of a growing team with ambitious plans and a commitment to excellent customer care.
The predicted salary is between 19500 - 26000 £ per year.
Salary: £23,500 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
Location: Beeches Lodge, Burnham, SL1 8FD
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle. Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you'll be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you'll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Lodge Manager employer: Churchill Retirement PLC
Contact Detail:
Churchill Retirement PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with their culture.
✨Tip Number 2
Network within the retirement living and social housing sectors. Attend local events or join online forums where you can connect with professionals in similar roles. This can provide insights into the industry and potentially lead to referrals.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you went above and beyond for customers, as this role heavily focuses on providing first-class service to Owners.
✨Tip Number 4
Research common challenges faced by Lodge Managers in retirement living. Being knowledgeable about these issues and how you would address them can demonstrate your proactive approach and readiness for the role.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, customer service, and any background in retirement living or similar sectors. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service and your ability to manage a community. Mention how your personality aligns with the role of a Lodge Manager and how you can contribute positively to the lives of the Home Owners.
Highlight Relevant Skills: Emphasise your administrative skills, proficiency in Microsoft Office applications, and your ability to work independently. Mention any experience with event organisation or health and safety checks, as these are crucial for the role.
Showcase Your Values: Align your application with the company's values of Trust, Openness, Respect, Communication, and Honesty. Provide examples of how you embody these values in your previous roles, demonstrating that you are a good fit for their team.
How to prepare for a job interview at Churchill Retirement PLC
✨Show Your Passion for Customer Service
As a Lodge Manager, your ability to provide first-class customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, especially in environments like retirement living or hospitality.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative capabilities, highlight your experience with Microsoft Office applications, particularly Excel and Outlook. Discuss any relevant tasks you've managed, such as scheduling or maintaining records, to showcase your organisational skills.
✨Emphasise Your People Skills
This position involves a lot of interaction with residents and contractors. Be ready to talk about how you build relationships and communicate effectively with diverse groups. Share anecdotes that illustrate your friendly personality and ability to handle sensitive situations with diplomacy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your judgement and ability to remain calm under pressure. Think of scenarios where you've had to manage conflicts or emergencies, and be ready to explain your thought process and the outcomes of your actions.
