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- Tasks: Manage a retirement lodge, coordinate activities, and provide top-notch customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation in the UK.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration is essential; must be outgoing and organised.
- Other info: Work Monday to Friday, 09:00 am to 17:00 pm, with a focus on community and support.
The predicted salary is between 18000 - 27000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Salary: £22,500 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
Location: Marlborough Lodge, Kidlington, OX5 2GB
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle. Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you'll be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you'll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 270 developments nationally. That means we oversee more than 10,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Lodge Manager employer: Churchill Retirement PLC
Contact Detail:
Churchill Retirement PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with their culture.
✨Tip Number 2
Network within the retirement living sector or related fields. Attend local events or join online forums where you can connect with current Lodge Managers or employees at Churchill Estates Management. This can provide you with insider knowledge and potentially a referral.
✨Tip Number 3
Prepare to showcase your customer service skills in practical scenarios. Think of examples from your past experiences where you successfully managed difficult situations or improved customer satisfaction, as these will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Research the specific needs and preferences of the over-50s demographic. Understanding what makes retirement living enjoyable and fulfilling can help you tailor your approach and show that you are genuinely invested in enhancing the lives of the Home Owners.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service, particularly in sectors like retirement living or hospitality. Use specific examples to demonstrate your skills in managing people and coordinating activities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention your ability to work independently and your experience with Microsoft Office applications, as these are key for the Lodge Manager role.
Highlight Soft Skills: In your application, emphasise your interpersonal skills, such as being friendly and approachable. Discuss how you handle sensitive situations with diplomacy and your ability to remain calm under pressure, as these traits are essential for the role.
Showcase Your Initiative: Provide examples of how you've used your initiative in previous roles. This could include organising events or managing maintenance tasks effectively. Demonstrating your proactive approach will resonate well with the hiring team.
How to prepare for a job interview at Churchill Retirement PLC
✨Show Your Passion for Customer Service
As a Lodge Manager, your role revolves around providing excellent customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, especially in settings like retirement living or hospitality.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative capabilities, highlight your experience with Microsoft Office applications, particularly Excel and Outlook. Discuss any relevant projects where you successfully managed schedules, maintenance, or events.
✨Exhibit Your People Skills
This position is all about working with people. During the interview, showcase your outgoing personality and ability to connect with others. Share anecdotes that illustrate your sensitivity, diplomacy, and ability to remain calm under pressure.
✨Align with Company Values
Churchill Estates Management values Trust, Openness, Respect, Communication, and Honesty (TORCH). Familiarise yourself with these values and think of ways you can demonstrate them through your past experiences and how they align with your personal work ethic.
