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- Tasks: Manage a retirement lodge, organise activities, and ensure top-notch service for residents.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation across the UK.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service, administration, and a passion for helping others is essential.
- Other info: Be part of a growing team with ambitious plans for the future!
The predicted salary is between 22500 - 22500 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Salary: £22,500 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am - 17:00 pm
Location: Saffron Lodge, Saffron Walden, Essex
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a 'friendly neighbour', you'll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more! Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. You'll be the trusted, 'go-to' person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you'll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Lodge Manager employer: Churchill Retirement PLC
Contact Detail:
Churchill Retirement PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with their culture.
✨Tip Number 2
Network with current or former Lodge Managers or employees in similar roles. They can provide insights into the day-to-day responsibilities and challenges, which will help you tailor your approach and show genuine interest in the position.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that highlight your customer service skills and ability to manage multiple tasks. Being able to share real-life scenarios will demonstrate your capability to handle the varied responsibilities of a Lodge Manager.
✨Tip Number 4
Research the retirement living sector and current trends affecting it. Showing that you are informed about the industry can impress the hiring team and indicate your commitment to providing excellent service to the Home Owners.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Lodge Manager position. Tailor your application to highlight relevant experiences in administration, customer service, and any previous roles in similar sectors.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to manage a retirement development. Use specific examples from your past experiences that demonstrate your skills in organisation, communication, and problem-solving.
Highlight Relevant Skills in Your CV: Ensure your CV showcases your administrative skills, experience with Microsoft Office applications, and any background in hospitality or social care. Emphasise your ability to work independently and your friendly, approachable personality.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Lodge Manager role.
How to prepare for a job interview at Churchill Retirement PLC
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Organisational Skills
As a Lodge Manager, you'll need to juggle various tasks. Prepare to discuss how you've successfully managed multiple responsibilities in previous roles. Highlight any experience with event organisation or administration that showcases your ability to keep things running smoothly.
✨Emphasise Your People Skills
This role requires a friendly and approachable personality. Be ready to talk about how you build relationships with residents and colleagues. Use anecdotes that illustrate your ability to connect with people and handle sensitive situations with diplomacy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and judgement under pressure. Think of scenarios where you had to make quick decisions or manage conflicts, and be prepared to explain your thought process and the outcomes.
