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- Tasks: Manage a retirement lodge, coordinate activities, and provide top-notch customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living solutions in the UK.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration is essential; must be outgoing and organised.
- Other info: Work 30 hours a week, Monday to Friday, in a rewarding role with growth potential.
The predicted salary is between 19286 - 19286 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Salary: £19,286 per annum, plus excellent benefits
Hours: 30 hours per week - Monday to Friday, 09:00 am to 16:00 pm
Location: Cavendish Lodge, Glastonbury - BA6 9FD
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for one of our existing developments in Glastonbury, Somerset. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle. Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you'll be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally, overseeing more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you'll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Contact Detail:
Churchill Retirement PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with their culture.
✨Tip Number 2
Network with current or former Lodge Managers or employees in similar roles. They can provide valuable insights into the day-to-day responsibilities and challenges of the position, which can help you tailor your approach when discussing your suitability for the role.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you went above and beyond for customers, as this role heavily emphasises providing first-class service to Owners.
✨Tip Number 4
Research the local community in Glastonbury and understand the demographics of the residents you will be serving. Being knowledgeable about the area and its needs can demonstrate your commitment to enhancing the lives of the Home Owners.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, customer service, and any background in retirement living or similar sectors. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service and your ability to manage a community. Mention your interpersonal skills and how they align with the values of Churchill Estates Management.
Highlight Relevant Skills: In your application, emphasise your administrative skills, proficiency in Microsoft Office applications, and your ability to work independently while managing multiple tasks. This will show you are well-suited for the Lodge Manager role.
Showcase Your Personality: Since this role requires a friendly and outgoing personality, make sure to convey your enthusiasm for working with people. Share anecdotes or experiences that illustrate your ability to connect with others and create a positive environment.
How to prepare for a job interview at Churchill Retirement PLC
✨Show Your Passion for Customer Service
As a Lodge Manager, your ability to provide first-class customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, highlighting your friendly and outgoing personality.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative capabilities, be ready to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might want to mention any relevant projects where you successfully managed schedules or organised events.
✨Emphasise Your People Skills
This position involves a lot of interaction with residents and suppliers. Prepare to talk about your experience working with diverse groups of people and how you handle sensitive situations with diplomacy and respect.
✨Prepare for Scenario-Based Questions
Expect questions that assess your judgement and ability to remain calm under pressure. Think of scenarios where you've had to make quick decisions regarding safety or conflict resolution, and be ready to explain your thought process.
