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- Tasks: Manage a retirement lodge, ensuring a positive living experience for residents.
- Company: Join Churchill Estates Management, a leader in retirement living with over 220 developments nationwide.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a real difference in people's lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration is essential; must be outgoing and organised.
- Other info: Work independently while being the go-to person for residents in a rewarding role.
The predicted salary is between 19286 - 19286 £ per year.
Salary: £19,286 per annum, plus excellent benefits
Hours: 30 hours per week - Monday to Friday, 09:00 am to 16:00 pm
Location: Cavendish Lodge, Glastonbury - BA6 9FD
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for one of our existing developments in Glastonbury, Somerset. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you'll be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you'll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Lodge Manager employer: Churchill Retirement PLC
Contact Detail:
Churchill Retirement PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns with the company's culture.
✨Tip Number 2
Network within the retirement living and customer service sectors. Attend local events or join online forums related to retirement living to connect with current Lodge Managers or employees at Churchill Estates Management. This can provide you with insider knowledge and potentially a referral.
✨Tip Number 3
Prepare to showcase your administration skills by being ready to discuss specific examples of how you've successfully managed projects or events in previous roles. Highlighting your experience with Microsoft Office applications, particularly Excel and Outlook, will also be beneficial.
✨Tip Number 4
Demonstrate your passion for customer service by sharing stories that illustrate your ability to handle challenging situations with sensitivity and diplomacy. Being able to convey your friendly personality and commitment to enhancing the lives of residents will resonate well with the hiring team.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise any roles where you've worked with people, especially in retirement living, hospitality, or health and social care.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage a community. Mention specific examples of how you've positively impacted others in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as organisation, communication, and problem-solving. Mention your proficiency in Microsoft Office applications, particularly Excel and Outlook.
Showcase Your Personality: Since this role requires a friendly and outgoing personality, let your character shine through in your application. Use a warm tone and express your enthusiasm for working with people and creating a positive environment.
How to prepare for a job interview at Churchill Retirement PLC
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative abilities, be prepared to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might want to mention any relevant projects or tasks that showcase your organisational skills.
✨Highlight Your People Skills
As a Lodge Manager, you'll be interacting with various stakeholders. Use the interview to highlight your interpersonal skills. Share anecdotes that illustrate your ability to connect with people, manage conflicts, and create a friendly atmosphere.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing maintenance issues or organising events. Think through potential scenarios and prepare your responses, focusing on your problem-solving skills and ability to remain calm under pressure.
