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- Tasks: Manage a retirement lodge, coordinate activities, and provide top-notch customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living solutions across the UK.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration is essential; must be outgoing and organised.
- Other info: Work Monday to Friday, 09:00 am to 17:00 pm, in a rewarding and autonomous role.
The predicted salary is between 18750 - 26250 £ per year.
Salary: £22,500 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
Location: Cleves Lodge, Haverhill, Suffolk - CB9 8JU
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you'll be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you'll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Lodge Manager employer: Churchill Retirement PLC
Contact Detail:
Churchill Retirement PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating these values in your interactions can set you apart as a candidate who aligns with their company culture.
✨Tip Number 2
Network within the retirement living and customer service sectors. Attend local events or join online forums where you can connect with current Lodge Managers or employees at Churchill Estates Management. This can provide you with insights into the role and potentially lead to a referral.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your customer service skills and ability to manage multiple tasks. Think about situations where you demonstrated sensitivity, diplomacy, and assertiveness, as these are key traits for a Lodge Manager.
✨Tip Number 4
Research the Cleves Lodge community and its residents. Understanding the unique needs and preferences of the homeowners can help you tailor your approach during interviews, showing that you are genuinely interested in enhancing their retirement living experience.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Lodge Manager position. Tailor your application to highlight relevant experience in administration, customer service, and any background in retirement living or similar sectors.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and achievements. Emphasise your customer service skills and any administrative roles you've held, as these are crucial for the Lodge Manager position.
Write a Strong Cover Letter: Your cover letter should express your passion for working with people and your commitment to providing excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to manage tasks independently and effectively.
Highlight Your Skills: In both your CV and cover letter, make sure to highlight your proficiency in Microsoft Office applications, particularly Excel and Outlook. Mention any experience you have with event organisation and maintenance management, as these are key aspects of the role.
How to prepare for a job interview at Churchill Retirement PLC
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a retirement living or hospitality context.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative abilities, be prepared to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might want to mention any relevant projects where you successfully managed schedules or organised events.
✨Highlight Your People Skills
As a Lodge Manager, you'll be interacting with a variety of people daily. Use the interview to showcase your outgoing personality and ability to connect with others. Share anecdotes that illustrate your friendly approach and how you've built rapport with clients or residents in previous roles.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle challenging situations, such as managing conflicts or ensuring safety and security. Think of examples where you remained calm under pressure and used good judgement to resolve issues effectively.
