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- Tasks: Manage a retirement lodge, ensuring a positive living experience for residents.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Why this job: Make a real difference in people's lives while enjoying a rewarding career.
- Qualifications: Experience in customer service and administration is essential.
- Other info: Be part of a growing team with a focus on trust and communication.
The predicted salary is between 25000 - 35000 £ per year.
Salary: £25,000 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
Location: Kings Lodge, 71 King Street, Maidstone, Kent, ME14 1BG
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you will be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you will be the trusted, "go-to" person on-site and a "friendly neighbour" for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work "front of house" and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you will have an outgoing and friendly personality with a love of people. You will know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you will be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you will be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Lodge Manager employer: Churchill Retirement PLC
Contact Detail:
Churchill Retirement PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retirement living or hospitality sectors. You never know who might have a lead on that Lodge Manager role you’re after.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your friendly and outgoing nature shine through. Remember, they want someone who can connect with the Owners and create a welcoming atmosphere.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you’ve had to manage conflicts or organise events. Being able to share these experiences will show you’re ready for the challenges of being a Lodge Manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be part of a team that values Trust, Openness, Respect, Communication, and Honesty – just what we need in a Lodge Manager!
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and working with people. A friendly tone can make a big difference!
Tailor Your Experience: Make sure to highlight any relevant experience you have in administration, customer service, or similar roles. We’re looking for someone who understands the ins and outs of managing a lodge, so connect your past roles to what we do at Churchill Estates Management.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences – it helps us see your qualifications at a glance!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at Churchill Retirement PLC
✨Know Your Stuff
Before the interview, make sure you understand the role of a Lodge Manager inside out. Familiarise yourself with Churchill Estates Management's values and how they align with your own. This will help you demonstrate your passion for providing excellent customer service and your commitment to making a positive difference in the lives of the Home Owners.
✨Showcase Your People Skills
As a Lodge Manager, you'll be working closely with residents and suppliers. During the interview, share specific examples of how you've successfully managed relationships in previous roles. Highlight your ability to be friendly yet assertive, and how you handle sensitive situations with diplomacy.
✨Demonstrate Your Organisational Skills
This role requires strong administrative skills, so be prepared to discuss your experience with scheduling, maintenance management, and event organisation. Bring examples of how you've used tools like Microsoft Office to streamline processes or improve efficiency in past positions.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the types of activities you might organise for the Home Owners or how the team collaborates to ensure a hassle-free living environment. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
