At a Glance
- Tasks: Manage a retirement lodge, organise activities, and provide excellent customer service.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: £21,000 salary, rent-free apartment, 24 days holiday, and professional development.
- Other info: Live on-site with your partner and a small pet; dynamic and rewarding environment.
- Why this job: Make a positive impact on residents' lives while enjoying a vibrant community.
- Qualifications: Experience in administration, customer service, and a passion for helping others.
The predicted salary is between 21000 - 21000 € per year.
Key Information
- Rewards & Benefits: £21,000 per annum, plus a rent-free two-bedroom apartment on-site, plus excellent Colleague benefits
- Hours: Monday to Friday 09:00 am - 17:00 pm (one hour unpaid lunch break)
- Location: Acacia Lodge, Fareham, Hampshire, PO16 7SX
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as the Residential Lodge Manager. This 'live-in' position is a varied and interesting role that provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a 'friendly neighbour', you'll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more! Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. You'll be the trusted, 'go-to' person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your circumstances will be such that you are able to live on-site, in the apartment provided, rent-free. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.
How you'll be rewarded
- Remuneration includes a rent-free two-bedded apartment, plus £18,500 per annum
- Your partner and a small pet are welcome
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Thorough induction programme and ongoing training
- Professional development and qualifications
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally, that means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. We are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Residential Lodge Manager in Fareham employer: Churchill Retirement PLC
Churchill Estates Management is an exceptional employer, offering a unique opportunity to work as a Residential Lodge Manager in Fareham, Hampshire. With a rent-free two-bedroom apartment included, competitive salary, and a supportive work culture focused on professional development, you will thrive in a role that allows you to make a meaningful impact on the lives of our Home Owners. Join our award-winning team and enjoy a fulfilling career where your passion for customer service and community engagement can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Lodge Manager in Fareham
✨Tip Number 1
Get to know the company! Research Churchill Estates Management and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, plus it might just give you an edge when it comes to your application.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you've demonstrated excellent customer service or handled difficult situations. Being able to share these experiences will highlight your suitability for the Residential Lodge Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Churchill Estates Management.
We think you need these skills to ace Residential Lodge Manager in Fareham
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your friendly and outgoing personality. This role is all about connecting with people, so let that shine through in your writing.
Highlight Relevant Experience:When you're filling out your application, focus on your background in customer service and administration. We love seeing how your past experiences can contribute to making our Home Owners' lives better!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the Residential Lodge Manager role.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our team at Churchill Estates Management.
How to prepare for a job interview at Churchill Retirement PLC
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Residential Lodge Manager. Familiarise yourself with the key tasks like organising activities, managing contractors, and ensuring health and safety checks. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be prepared to share specific examples from your past experiences. Think of situations where you went above and beyond for customers or resolved conflicts effectively. This will highlight your passion for helping others and your ability to handle various situations.
✨Demonstrate Your Administrative Prowess
As an accomplished administrator, you'll need to show that you're comfortable using Microsoft Office applications. Bring up any relevant experience you have with administration tasks, and if possible, mention any software or tools you've used in previous roles. This will reassure them that you can manage the paperwork efficiently.
✨Be Personable and Approachable
Since you'll be working closely with residents, it's crucial to come across as friendly and approachable during the interview. Practice your communication skills and be ready to engage in light conversation. This will help convey your outgoing personality and your love for working with people, which is essential for this position.
