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- Tasks: Manage a retirement lodge, ensuring a positive living experience for residents.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Other info: Be part of a growing team with ambitious plans for the future.
- Why this job: Make a real difference in people's lives while enjoying a rewarding career.
- Qualifications: Experience in customer service and administration is essential.
The predicted salary is between 21428 - 21428 £ per year.
Salary: £21,428.57 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 4:00 pm with 1 hour for lunch, 30 hours per week
Location: Manns Lodge, Cranleigh, Surrey, GU6 8AD
Manns Lodge is a stunning new development of 38 one and two bedroom retirement apartments, in the town of Cranleigh.
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle. Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you'll be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you'll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Lodge Manager in England employer: Churchill Retirement PLC
Contact Detail:
Churchill Retirement PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager in England
✨Tip Number 1
Get to know the company culture! Before your interview, check out Churchill Estates Management's values and mission. This will help you align your answers with what they care about, showing that you're not just a good fit for the role, but for the team too.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in customer service and administration can make a positive impact at Manns Lodge. The more comfortable you are, the better you'll shine!
✨Tip Number 3
Show off your personality! As a Lodge Manager, being friendly and approachable is key. During your interview, let your passion for helping others come through. Share stories that highlight your outgoing nature and how you've made a difference in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Lodge Manager in England
Some tips for your application 🫡
Show Your Passion for People: In your application, let us see your love for working with people shine through! Share experiences where you've made a positive impact on others' lives, especially in customer service or community settings.
Highlight Relevant Experience: Make sure to mention any background you have in retirement living, hospitality, or similar fields. We want to know how your skills and experiences align with the Lodge Manager role, so be specific!
Be Organised and Detail-Oriented: Since this role involves a lot of administration and coordination, showcase your organisational skills. Mention any tools or methods you use to stay on top of tasks and manage your time effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Manns Lodge!
How to prepare for a job interview at Churchill Retirement PLC
✨Know the Company Inside Out
Before your interview, take some time to research Churchill Estates Management. Understand their values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lodge Manager, providing first-class customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle difficult situations with sensitivity and diplomacy, as well as your knack for creating a friendly atmosphere.
✨Demonstrate Your Administrative Prowess
Since the role requires strong administration skills, be ready to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might even want to bring along a sample of your work or a project you've managed to illustrate your organisational abilities.
✨Prepare Questions That Matter
Interviews are a two-way street, so think of insightful questions to ask about the role and the company culture. Inquire about how they measure success for a Lodge Manager or what a typical day looks like. This shows your enthusiasm and helps you gauge if the role is the right fit for you.