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- Tasks: Manage a retirement lodge, ensuring a positive living experience for residents.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Why this job: Make a real difference in people's lives while enjoying a rewarding career.
- Qualifications: Experience in customer service and administration is essential.
- Other info: Work independently in a supportive environment with great growth potential.
The predicted salary is between 25000 - 25000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Salary: £25,000 per annum, plus excellent benefits
Hours: Monday to Friday, 9:00am to 5:00pm with 1 hour for lunch
Contract: Fixed term contract until end of December 2026
Location: McIndoe Lodge, Garland Road, East Grinstead, RH19 1FU
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co‑ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry‑free retirement living lifestyle. Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first‑class service to Owners. In this autonomous role, you'll be the trusted, ‘go‑to’ person on‑site and a ‘friendly neighbour’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners, and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity, and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first‑class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you'll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Lodge Manager in East Grinstead employer: Churchill Retirement PLC
Contact Detail:
Churchill Retirement PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager in East Grinstead
✨Tip Number 1
Network like a pro! Reach out to your connections in the retirement living or hospitality sectors. You never know who might have a lead on that perfect Lodge Manager role.
✨Tip Number 2
Show up at local events or job fairs related to retirement living. It's a great way to meet potential employers face-to-face and showcase your passion for customer service.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After meeting someone or applying, drop them a quick email to express your enthusiasm for the role. It keeps you on their radar.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like Lodge Manager. Plus, it shows you're serious about joining our team at Churchill Estates Management.
We think you need these skills to ace Lodge Manager in East Grinstead
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your friendly and outgoing nature, so don’t be afraid to inject a bit of warmth into your words. Remember, this role is all about connecting with people!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service, administration, or similar fields. We’re looking for someone who can manage the Lodge effectively, so showcase how your background aligns with our needs.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-organised information that gets straight to the heart of your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Churchill Estates Management!
How to prepare for a job interview at Churchill Retirement PLC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Lodge Manager role. Familiarise yourself with the responsibilities, such as managing maintenance and providing excellent customer service. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your People Skills
Since this role is all about working with people, be ready to share examples of how you've successfully interacted with customers or clients in the past. Highlight your ability to create a friendly atmosphere and how you handle sensitive situations with care and diplomacy.
✨Demonstrate Your Organisational Skills
As a Lodge Manager, you'll need to juggle various tasks. Prepare to discuss your experience with administration and event organisation. Bring up specific instances where your organisational skills made a positive impact, whether it was scheduling maintenance or coordinating activities for residents.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to the role. For example, how would you handle a complaint from a resident? Practising your responses to these types of questions can help you stay calm and collected during the interview, showcasing your problem-solving abilities.