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- Tasks: Manage a vibrant retirement community, ensuring a hassle-free lifestyle for residents.
- Company: Join Churchill Estates Management, a leader in retirement living.
- Benefits: Enjoy 24 days holiday, life assurance, and professional development opportunities.
- Other info: Be part of a growing team with ambitious plans for the future.
- Why this job: Make a real difference in people's lives while enjoying a rewarding career.
- Qualifications: Experience in customer service and administration is essential.
The predicted salary is between 21428 - 21428 £ per year.
Salary: £21,428.57 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 4:00 pm with 1 hour for lunch, 30 hours per week
Location: Manns Lodge, Cranleigh, Surrey, GU6 8AD
Manns Lodge is a stunning new development of 38 one and two bedroom retirement apartments, in the town of Cranleigh.
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you'll be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you'll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
Lodge Manager in Cranleigh employer: Churchill Retirement PLC
Contact Detail:
Churchill Retirement PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager in Cranleigh
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Churchill Estates Management. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in being part of their success story.
✨Tip Number 2
Practice your people skills! As a Lodge Manager, you'll be working closely with residents and suppliers. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle any situation with ease and charm.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed events or projects in the past. This will demonstrate your ability to juggle multiple tasks and keep everything running smoothly, which is key for this role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Lodge Manager in Cranleigh
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your love for working with people shine through. Share experiences that highlight your customer service skills and how you've made a positive impact in previous roles.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Lodge Manager role. Mention your relevant experience in administration and any background in retirement living or similar sectors to stand out.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well, so we can easily see how your skills align with what we're looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Manns Lodge!
How to prepare for a job interview at Churchill Retirement PLC
✨Know the Lodge Inside Out
Before your interview, take some time to research Manns Lodge and Churchill Estates Management. Familiarise yourself with their values, services, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your People Skills
As a Lodge Manager, your ability to connect with residents is crucial. Prepare examples from your past experiences where you've successfully managed relationships or resolved conflicts. Highlight your customer service skills and how you’ve made a positive impact on others’ lives.
✨Demonstrate Your Organisational Skills
This role requires excellent administration and multitasking abilities. Be ready to discuss how you’ve effectively managed schedules, events, or maintenance tasks in previous roles. Use specific examples to illustrate your efficiency and attention to detail.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios related to health and safety checks, managing contractors, or organising activities. Practising your responses will help you feel more confident during the interview.