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- Tasks: Answer calls, handle emergencies, and provide support to residents during night shifts.
- Company: Join Careline Support Ltd, part of Churchill Living, dedicated to enhancing retirees' lives.
- Benefits: Enjoy competitive pay, night shift allowance, extensive training, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Customer service experience, excellent communication skills, and a calm, empathetic approach required.
- Other info: Open day on 29th May; come meet the team and learn more!
Location: Office based in Ringwood
Hours: 4 on 4 off, 20:00 - 07:15
Salary: £12.21 per hour + £1.50 per hour night allowance
We are currently recruiting for a full-time Call Operator to join our existing night shift team that operates between 8pm - 7:15am.
What you’ll be doing as a Call Operator:
- Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.
- Accurately logging each call and inputting information into our CRM call handling platform.
- Being an integral part of a supportive team that provides the best possible experience for Residents.
What we are looking for:
- Customer service experience whether that be from call centres, retail, hospitality, or the care sector.
- Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving.
- Someone with an empathetic approach.
- Good standard of English and ability to enter data into systems accurately.
What you can expect in return:
- Competitive rates of pay, dependent on experience, typically £12.21 per hour + £1.50 per hour night shift allowance.
- Fantastic Colleague benefits.
- Supportive and friendly team.
- Extensive training from initial induction and throughout your career.
- Career development opportunities.
- Safe, secure and contemporary offices based in Ringwood.
- Free on-site parking.
- Rewarding work; you’ll be making a positive difference every day.
As part of the Churchill Living group of companies, Careline Support Ltd provides a telephone support service to over 11,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement.
In 2023, Careline were delighted to win the Outstanding Customer Service Award at the industry recognised ARMA awards ceremony, underpinning the great work that our team deliver every day.
We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.
If you feel you have the skills and attributes to make a difference, apply today!
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Careline Call Operator - Night Shift employer: Churchill Retirement PLC
Contact Detail:
Churchill Retirement PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Careline Call Operator - Night Shift
✨Tip Number 1
Make sure to attend the open day at our office on Thursday 29th May. This is a great opportunity to meet the team, learn more about the role, and show your enthusiasm in person.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you demonstrated excellent communication skills or handled a crisis effectively, as these are key qualities we’re looking for.
✨Tip Number 3
Familiarise yourself with our company values and the services we provide. Being knowledgeable about Careline Support Ltd will help you stand out and show that you’re genuinely interested in making a difference.
✨Tip Number 4
Practice your problem-solving skills. You might be asked how you would handle specific scenarios during the interview, so think through potential situations you could face as a Call Operator and how you would respond.
We think you need these skills to ace Careline Call Operator - Night Shift
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Careline Call Operator. Tailor your application to highlight relevant experience in customer service, communication skills, and problem-solving.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and include specific examples of how you've handled emergencies or provided support in previous jobs.
Write a Strong Cover Letter: In your cover letter, express your motivation for applying and how your skills align with the role. Mention your ability to remain calm in crises and your empathetic approach, as these are key qualities for a Call Operator.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Churchill Retirement PLC
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Whether it's from call centres, retail, or hospitality, share specific examples of how you've handled difficult situations and provided excellent service.
✨Demonstrate Empathy and Communication
As a Careline Call Operator, you'll need to communicate effectively and show empathy. Prepare to discuss scenarios where you had to listen actively and respond sensitively to someone's needs, especially in crisis situations.
✨Familiarise Yourself with the Role
Understand the responsibilities of a Call Operator, such as answering emergency calls and logging information accurately. Research the company and its values to show that you're genuinely interested in making a difference in residents' lives.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle stress. Think of examples from your past experiences where you remained calm under pressure and resolved issues effectively.
