Careline Call Operator - Night Shift

​Job Title: Careline Call Operator

Location: Office based in Ringwood     

Hours:  4 on 4 off, 20:00 – 07:15

Salary:  £12.21 per hour + £1.50 per hour night allowance

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Do you want a role where you can make a difference?

We are currently recruiting for a full-time Call Operator to join our existing night shift team that operates between 8pm – 7:15am. 

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What you’ll be doing as a Call Operator

Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.

• Accurately logging each call and inputting information into our CRM call handling platform
• Being an integral part of a supportive team that provides the best possible experience for Residents

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What we are looking for

• Customer service experience whether that be from call centres, retail, hospitality, or the care sector
• Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving
• Someone with an empathetic approach
• Good standard of English and ability to enter data into systems accurately

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What you can expect in return

• Competitive rates of pay, dependent of experience, typically £12.21 per hour + £1.50 per hour night shift allowance
• Fantastic Colleague benefits
• Supportive and friendly team
• Extensive training from initial induction and throughout your career
• Career development opportunities
• Safe, secure and contemporary offices based in Ringwood
• Free on-site parking
• Rewarding work; you’ll be making a positive difference every day

About us

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As part of the Churchill Living group of companies, Careline Support Ltd provides a telephone support service to over 11,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement.

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In 2023, Careline were delighted to win the Outstanding Customer Service Award at the industry recognised ARMA awards ceremony, underpinning the great work that our team deliver every day.

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We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

We are looking for the very best person to join our business and be part of the next exciting chapter. If you feel you have the skills and attributes to make a difference, apply today!

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